Porsche Luxury Experience Lead

Group 1 Automotive, Inc.; Westwood (MA); Sur place; USD 34 000 - 49 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth

Health benefits

401(k) with company match

PTO

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and development opportunities

Résumé du poste

Group 1 Automotive, Inc. is seeking a Porsche Customer Experience Manager to serve as the face of our Porsche dealership, curating unforgettable experiences and guiding ownership journeys with the highest standards of hospitality.

This role blends sales, service, and parts to ensure a luxury client experience. Responsibilities include leading personalized follow-ups, managing VIP engagements, and coordinating cross-department efforts to protect customer trust and drive loyalty.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field or equivalent experience.
• 3-5 years in luxury hospitality, premium retail, automotive, customer experience, or dealership operations.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Proactive, detail-oriented with ability to coordinate across departments.
• Familiarity with CRM platforms; CDK experience is a plus.

Responsabilités

• Champion seamless, personalized customer journey across Sales, Service, and Parts to reflect Porsche hospitality standards.
• Identify and coordinate resolutions to customer concerns with relevant teams.
• Lead customer follow-up, VIP engagement, and recovery initiatives to boost satisfaction and loyalty.
• Maintain presence in dealership to ensure guests feel welcomed and supported.
• Ensure showroom, lounge, and grounds meet Porsche brand standards and cleanliness.

Connaissances

Communication

Interpersonal skills

Organization

Problem-solving

CRM tools

CDK

Customer focus

Formation

Bachelor's degree in related field

Outils

CDK

CRM software

Description du poste

Group 1 Automotive, Inc. is seeking a Porsche Customer Experience Manager to serve as the face of our Porsche dealership, curating unforgettable experiences and guiding ownership journeys with the highest standards of hospitality.

This role blends sales, service, and parts to ensure a luxury client experience. Responsibilities include leading personalized follow-ups, managing VIP engagements, and coordinating cross-department efforts to protect customer trust and drive loyalty.