Pop Culture Toy Store Specialist

Pop-Mart-Americas-Inc.; Sacramento (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive onboarding and product培训

Career development opportunities

Friendly, collaborative team culture

Support for new store openings and pop

Job summary

POP MART in Bakersfield, CA is seeking a Retail Sales Associate who will deliver an engaging in-store experience, share POP MART's story with customers, and drive store performance through product knowledge and sales excellence.

You will greet guests, provide personalized recommendations, and help process purchases, returns, and loyalty transactions using the POS system, while also assisting with inventory and store upkeep. Opportunities for growth and store events are available.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.

Skills

Strong communication

Interpersonal skills

Customer service

Multitasking

Bilingual abilities

Education

High school diploma or equivalent

Job description

POP MART in Bakersfield, CA is seeking a Retail Sales Associate who will deliver an engaging in-store experience, share POP MART's story with customers, and drive store performance through product knowledge and sales excellence.

You will greet guests, provide personalized recommendations, and help process purchases, returns, and loyalty transactions using the POS system, while also assisting with inventory and store upkeep. Opportunities for growth and store events are available.