Pop Culture Store Associate & Brand Ambassador

Pop Mart; Deptford Township (NJ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo

Job summary

POP MART is seeking energetic, customer-focused Sales Associates to bring our brand to life in Deptford Mall. You’ll deliver memorable shopping experiences, share POP MART’s world of collectible art toys, and provide personalized recommendations to inspire excitement and repeat visits.

Responsibilities include friendly customer service, driving sales, processing transactions, replenishing stock, and helping maintain a clean, organized store environment while supporting Robo Shop operations when

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART’s story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Bilingual a plus

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART is seeking energetic, customer-focused Sales Associates to bring our brand to life in Deptford Mall. You’ll deliver memorable shopping experiences, share POP MART’s world of collectible art toys, and provide personalized recommendations to inspire excitement and repeat visits.

Responsibilities include friendly customer service, driving sales, processing transactions, replenishing stock, and helping maintain a clean, organized store environment while supporting Robo Shop operations when