Pop Culture Toy Store Brand Ambassador & Sales Pro

POP MART Americas Inc.; Elizabeth (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Onboarding and product training

Career development

Collaborative team culture

Brand events involvement

Global toy brand

Job summary

POP MART Americas Inc. is seeking energetic, customer-focused Sales Associates to bring our unique brand to life in a mall setting. You will deliver excellent service, build genuine customer connections, and support store operations including merchandising and inventory management.

You will educate customers on POP MART's collectible culture, assist with purchases, and contribute to achieving store sales goals while maintaining a welcoming environment.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Job description

POP MART Americas Inc. is seeking energetic, customer-focused Sales Associates to bring our unique brand to life in a mall setting. You will deliver excellent service, build genuine customer connections, and support store operations including merchandising and inventory management.

You will educate customers on POP MART's collectible culture, assist with purchases, and contribute to achieving store sales goals while maintaining a welcoming environment.