Poolside Activities & Guest Experience Lead

Sunstream Hotels & Resorts Llc; Fort Myers Beach (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Sunstream Hotels & Resorts Llc is seeking a friendly pool attendant to maintain a safe, clean, and inviting pool area while delivering exceptional guest service.

You will assist guests with towel service, supervise activities, handle inventory, operate the POS for on-site retail, and upsell poolside items. Must read/write English and have prior guest service experience; CPR/First Aid certification preferred; willingness to work nights, weekends and holidays.

Qualifications

• Must be able to read, write, speak and understand English.
• Previous guest/customer service experience.
• CPR/First Aid certification highly preferred.
• Strong organizational and leadership qualities.

Responsibilities

• Promote and upsell poolside retail items (sunscreen, beverages, snacks, merchandise).
• Maintain pool area cleanliness and safety; monitor pool/spa usage.
• Manage towel stock and distribution; maintain inventory.
• Operate POS system to complete retail transactions accurately.
• Print month-end reports for towels and inventory to justify balance.
• Provide exceptional guest service and assist guests with requests; supervise children’s activities and resolve disputes as needed.

Skills

Guest service

Communication

Leadership

Organization

Tools

POS system

Job description

Sunstream Hotels & Resorts Llc is seeking a friendly pool attendant to maintain a safe, clean, and inviting pool area while delivering exceptional guest service.

You will assist guests with towel service, supervise activities, handle inventory, operate the POS for on-site retail, and upsell poolside items. Must read/write English and have prior guest service experience; CPR/First Aid certification preferred; willingness to work nights, weekends and holidays.