In-Room Dining Manager

Four Seasons; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision

Retirement plan

Employee culture

Training & development

Job summary

Four Seasons Miami seeks a proactive Room Service Manager to lead, train and inspire a high-performing team in a luxury hotel. You will ensure outstanding guest service, oversee menus, and collaborate with culinary and front-of-house leaders to deliver exceptional experiences.

Ideal candidates have 1–2 years of room service leadership in upscale settings, strong English communication, and a passion for creating memorable guest moments while upholding Four Seasons standards in Brickell.

Qualifications

• Experience leading a room service or high-volume F&B team.
• Strong customer service orientation and guest empathy.
• Knowledge of cost control and menu planning.

Responsibilities

• Lead, train and discipline Room Service staff to standards.
• Collaborate with culinary and FOH teams to design appealing menus.
• Ensure exceptional guest service and cost control in operations.

Skills

Leadership

Staff training

English proficiency

Customer service

Education

College degree in hotel/restaurant management

Job description

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.

The Opportunity

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. Work closely with the Assistant Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.

Preferred Qualifications And Skills

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• 1-2 years food and beverage experience in a high volume upscale environment.
• Requires a working knowledge of division operations and core standards, policies, and standard operating procedures.
• Through knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting
• Excellent reading, writing and oral proficiency in the English language
• Must have a strong Food and beverage knowledge.

Benefits Four Season Employees Enjoy

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

About Us

• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
• https://www.instagram.com/fsmiami/?hl=en
• https://www.fourseasons.com/miami
• https://twitter.com/fsmiami?lang=en

Careers at Four Seasons

• http://jobs.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf