Housekeeping Assistant Manager

Four Seasons; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Energizing culture

Learning & development programs

Diversity & inclusion events

Exclusive discounts & travel programs

Competitive wages & benefits

Job summary

Four Seasons Hotel Miami is seeking a Housekeeping Assistant Manager to lead a shift of staff, ensuring guest rooms and public areas meet exacting standards with enthusiasm and care.

The role involves interviewing, training, scheduling, and evaluating team members, coordinating daily tasks, and inspecting rooms. Strong English communication and prior housekeeping experience are required, with ability to work all shifts.

Qualifications

• Must be able to work all shifts including AM/PM, weekends, and holidays.
• Ability to communicate clearly in English.
• Standing for long periods (up to 8 hours) with attention to detail.
• Minimum 1 year of related housekeeping experience or equivalent.
• Knowledge of housekeeping Policies and hotel operations.

Responsibilities

• Manage a shift of the Housekeeping staff to ensure guest rooms and public areas meet standards.
• Direct and schedule Room Attendants and House Attendants for assigned areas.
• Interview, train, and evaluate staff; conduct performance reviews; discipline when needed.
• Coordinate daily work orders and track progress; release checkout rooms for sale.
• Inspect rooms for quality and coach staff to correct deficiencies.

Skills

Shift flexibility

English communication

Stamina

Attention to detail

Housekeeping experience

Teamwork

Supervision

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep. Four Seasons Hotel Miami is looking for Housekeeping Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

The Opportunity

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards. Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.

Preferred Qualifications And Skills

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
• Able to work in a standing position for long periods of time up to 8 hours a day.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
• Ability to satisfactorily communicate in English.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.
• One year of related or equivalent experience is required.
• Requires a working knowledge of the housekeeping aspect of services, policies or operations and general knowledge of the hotel.

Benefits Four Season Employees Enjoy

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

About Us

• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
• https://www.instagram.com/fsmiami/?hl=en
• https://www.fourseasons.com/miami
• https://twitter.com/fsmiami?lang=en

Careers at Four Seasons

• http://jobs.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affiliate Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf