Pool Services Supervisor: Lead Safety & Guest Delight

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a hands-on Supervisor of Pool Services to ensure our pool areas are safe, clean, and welcoming for guests. You will support the Manager in daily operations, lead by example, and coach a team dedicated to pristine facilities and exceptional service.

Join a culture that emphasizes guest experience, safety, and development. The role requires 1–2 years in lead or supervisor restaurant settings, with strong organizational skills and fluency in English.

Qualifications

• Food and Beverage Restaurant Experience is required.
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Assist in daily operations of pools, hot tubs, and surrounding areas.
• Monitor water quality and report any issues to management.
• Maintain cleanliness and readiness of pool decks, furniture, and amenities.
• Greet guests warmly and assist with poolside requests.
• Respond promptly to guest concerns and elevate when necessary.
• Promote poolside offerings and seasonal activities.
• Supervise pool attendants and lifeguards during shifts.
• Provide on-the-job guidance and reinforce safety and service standards.
• Assist with scheduling and timekeeping as directed by the Manager.
• Enforce pool rules and monitor guest activity to ensure safety.
• Maintain certifications and ensure team compliance with local health regulations.
• Support emergency response protocols when needed.

Skills

Hospitality Enthusiast

Safety Advocate

Operational Supporter

Guest Experience Champion

Team Mentor

Tools

Microsoft Office

Job description

Loews Hotels at Universal Orlando is seeking a hands-on Supervisor of Pool Services to ensure our pool areas are safe, clean, and welcoming for guests. You will support the Manager in daily operations, lead by example, and coach a team dedicated to pristine facilities and exceptional service.

Join a culture that emphasizes guest experience, safety, and development. The role requires 1–2 years in lead or supervisor restaurant settings, with strong organizational skills and fluency in English.