Pool Services Supervisor - Guest Experience Leader

UCF Hotel Venture; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

one free meal per shift

free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a hands-on, service-driven Supervisor of Pool Services to ensure our pool areas deliver a safe, clean, and relaxing experience for every guest. You will support the Manager in overseeing daily operations and guide a team dedicated to maintaining pristine facilities and exceptional service.

You will lead pool attendants and lifeguards, monitor water quality, and ensure adherence to safety standards while promoting poolside offerings and seasonal

Qualifications

• Food and Beverage Restaurant Experience is required.
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Assist in daily operations of pools, hot tubs, and surrounding areas.
• Monitor water quality and report any issues to management.
• Maintain cleanliness and readiness of pool decks, furniture, and amenities.
• Greet guests warmly and assist with poolside requests.
• Respond promptly to guest concerns and escalates when necessary.
• Promote poolside offerings and seasonal activities.
• Supervise pool attendants and lifeguards during shifts.
• Provide on-the-job guidance and reinforce safety and service standards.
• Assist with scheduling and timekeeping as directed by the Manager.
• Enforce pool rules and monitor guest activity to ensure safety.
• Maintain certifications and ensure team compliance with local health regulations.
• Support emergency response protocols when needed.

Skills

Hospitality enthusiasm

Safety advocate

Operational support

Guest experience

Team mentorship

Job description

Loews Hotels at Universal Orlando is seeking a hands-on, service-driven Supervisor of Pool Services to ensure our pool areas deliver a safe, clean, and relaxing experience for every guest. You will support the Manager in overseeing daily operations and guide a team dedicated to maintaining pristine facilities and exceptional service.

You will lead pool attendants and lifeguards, monitor water quality, and ensure adherence to safety standards while promoting poolside offerings and seasonal