Pool Operations Supervisor – Guest Experience Lead

Grand Sierra Resort; Reno (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Grand Sierra Resort in Reno, Nevada is looking for a Supervisor for The Pool. This position requires oversight of all departmental operations, ensuring customer satisfaction and managing staff. Candidates must have experience in hospitality or pool settings, exceptional communication skills, and be able to work in various weather conditions.

The ideal candidate will work in a vibrant pool environment, provide quality service, and maintain cleanliness and safety standards. Join us at Grand Sierra Resort and be a part of our committed team!

Qualifications

• Must be at least 21 years old.
• 1-2 years of supervisory experience is preferred.
• Exceptional oral and written communication skills.

Responsibilities

• Oversee all department operations ensuring superior customer service.
• Manage staff and resolve guest issues.
• Maintain cleanliness of the pool and surrounding areas.

Skills

Customer service

Time management

Problem solving

Communication

Leadership

Education

1-2 years experience in hospitality or pool setting

Tools

AS400

Microsoft Office

Kronos

Info Genesis POS

HOT SOS

Job description

Grand Sierra Resort in Reno, Nevada is looking for a Supervisor for The Pool. This position requires oversight of all departmental operations, ensuring customer satisfaction and managing staff. Candidates must have experience in hospitality or pool settings, exceptional communication skills, and be able to work in various weather conditions.

The ideal candidate will work in a vibrant pool environment, provide quality service, and maintain cleanliness and safety standards. Join us at Grand Sierra Resort and be a part of our committed team!