The Pool - Seasonal - Supervisor

Grand Sierra Resort; Reno (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Grand Sierra Resort in Reno, Nevada is looking for a Supervisor for The Pool. This position requires oversight of all departmental operations, ensuring customer satisfaction and managing staff. Candidates must have experience in hospitality or pool settings, exceptional communication skills, and be able to work in various weather conditions.

The ideal candidate will work in a vibrant pool environment, provide quality service, and maintain cleanliness and safety standards. Join us at Grand Sierra Resort and be a part of our committed team!

Qualifications

• Must be at least 21 years old.
• 1-2 years of supervisory experience is preferred.
• Exceptional oral and written communication skills.

Responsibilities

• Oversee all department operations ensuring superior customer service.
• Manage staff and resolve guest issues.
• Maintain cleanliness of the pool and surrounding areas.

Skills

Customer service

Time management

Problem solving

Communication

Leadership

Education

1-2 years experience in hospitality or pool setting

Tools

AS400

Microsoft Office

Kronos

Info Genesis POS

HOT SOS

Job description

The Grand Sierra Resort is seeking a talented and qualified individual to serve as a Supervisor for The Pool. In this role team member will be responsible for all department operations, providing superior customer service to all guests according to the GSR service standards, managing all levels of staff, resolving guest issues appropriately, supporting all other staff and management, and maintaining cleanliness of all areas in accordance with department standards. This role requires a strong knowledge of the GSR resort and its amenities with the ability to promote our various offerings and products at all opportunities.

Essential Duties And Responsibilities

• Knowledge and adherence of all GSR and departmental policies and procedures ensuring the highest levels of customer service.
• Must be well groomed and professional, meeting GSR’s standards of appearance at all times.
• Communicate with guests professionally, answering questions and offering assistance when possible.
• Possess a strong attention to detail, maintaining the cleanliness of the bars, pool, and surrounding areas.
• Responsible for daily scheduling and reports, maintains appropriate staffing levels for business levels making adjustments as needed.
• Ensure pool and surrounding areas meet department standards and are suitable for guest use. This includes managing all opening, daily, and closing procedures.
• Responsible for assisting with training and developing all staff including coaching and counseling.
• Responsible for productivity of staff, delegates tasks and works closely with team members to ensure success.
• Ensure staff is adhering to Health Department standards at all times as well as promoting a neat, clean and organized environment.
• Provides clear communication and direction keeping staff informed and educated on current department and company initiatives.
• Attend and participate in all meetings as required, maintains an open line of communication with management relaying relevant information and events.
• All other duties as assigned by management.

Job Requirements

• Minimum age requirement 21 years old.
• 1-2 years previous experience in a supervisory role in the hospitality industry or pool setting preferred.
• Exceptional oral and written communication skills with the ability to read, write, and speak English.
• Ability to respond to questions effectively and present information in a clear and professional manner.
• Must be able to work outdoors in a variety of weather conditions including extreme temperatures, wind, rain, as well as noise, dust, fumes, etc. associated with a pool environment.
• Must possess excellent time management, problem solving and organizational skills with the ability to prioritize and complete tasks quickly and efficiently.
• Must be able to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must have a strong knowledge of various systems including but not limited to; AS400, Microsoft Office, HOT SOS, Kronos, and Info Genesis POS.
• Ability to work under pressure in a high-volume outlet ensuring guest satisfaction.
• Must be able to meet all physical requirements to successfully perform job duties.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Any additional requirements to be determined based upon the needs of the hotel and or management.

Education And/or Experience

• Minimum 1 - 2 years’ experience in hospitality, pool setting, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Certificates And Licenses

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

Physical Demands

• While performing the duties of this job, the team member is constantly sitting, standing, walking, reaching overhead, bending over, frequently crouching, and kneeling during the duration of their shift.
• Must be able to push/pull 50lbs or less frequently and 100lbs or less occasionally.
• The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
• Team Member may be around flame/heat generated devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.