Pool Operations Manager

Goldfish Swim School; Dayton (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in aquatic education is seeking a Pool Operations Manager to lead and enhance pool operations. This role involves overseeing staff, ensuring quality delivery of the curriculum, and maintaining a safe and engaging environment for children. With opportunities for advancement and a fun work atmosphere, this position is perfect for those looking to make a real impact while enjoying flexible hours. Join a team that values hard work and offers a rewarding experience in a vibrant setting!

Benefits

Flexible hours

Leadership roles

Valuable work experience

Increased social opportunities

Future references/referrals

Qualifications

• Must pass background examinations included with training.
• Experience in youth sports instruction or coaching preferred.

Responsibilities

• Oversees quality and success of pool operations.
• Provides leadership and feedback to staff.
• Conducts evaluations and interacts with parents.

Skills

Interpersonal Communication

Organizational Skills

Leadership

Ability to Work with Children

Education

High School Diploma or GED

Experience as a Swim Instructor

College Degree

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Position: Pool Operations Manager

Reports To: General Manager, Assistant General Manager

FLSA Status: Non-Exempt

Summary: Oversees the quality and success of all pool operations including management of the Deck Supervising staff, Golden Teachers, and Swim Instructors, as well as the on-deck staff, maintenance of the pool environment, and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students, and proper class placements based on age. Improves efficiencies by merging classes, closing classes, and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate, and class costs are correct.

Duties and Responsibilities:

1. Provides leadership, discipline, and constructive feedback to Deck Supervisors, Instructors, and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
2. Conducts periodic evaluations of Deck Supervisors, Instructors, and Deck Teachers and holds them to a higher standard.
3. Interacts with parents/guardians to discuss student progress.
4. Acts as a GSS “ambassador” to ensure customer satisfaction.
5. Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist, and Visual Scheduler.
6. Acts as a substitute Deck Supervisor, Instructor, or Deck Teacher when necessary.
7. Provides a weekly report from the audits, including plans of action for students, summaries of notes, trainee progress, and equipment checks.
8. Works with staff on shifts to improve their skillsets, providing advice, tips, and support.
9. Provides support and feedback to Instructors and Deck Teachers, emphasizing safety and assisting with duties.
10. Completes performance reviews of Deck Supervisors, providing constructive feedback.
11. Holds monthly meetings with staff to discuss performance and training needs.
12. Establishes relationships with new employees and conducts new hire training.
13. Floats in the water at least once a week to ensure standards are met.
14. Works with management to establish training goals.
15. Generates reports such as absentee and cancellation reports, and surveys for training improvement.
16. Assists with safety presentations and special events like Water Safety Awareness Week.
17. Looks for opportunities to optimize class schedules and flow of shifts.
18. Supervises all Golden Teachers and manages training logs.
19. Manages all Goldfish Swim Team Coaches and responds to shifts and family events.
20. Creates daily shift notes and reports on student and staff statuses.
21. Performs other duties as assigned.

Education/Experience: High school diploma or GED preferred. At least two years as a swim instructor required. Experience in youth sports instruction, coaching, or teaching is preferred. College degree and optional CPO Certification are a plus.

Certificates and Licenses: Lifeguard, CPR/AED, First Aid, and Ellis lifeguarding certifications are required.

Work Environment: The employee is regularly exposed to heat, humidity, and moderate noise levels while performing this job.