Pool Host

Virgin Hotels; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking outgoing and enthusiastic individuals to join their team. In this role, you will be the face of the organization, delivering exceptional service to guests while managing a high-volume seating operation. Your ability to communicate effectively and work collaboratively will be key to creating memorable experiences. If you thrive in a fast-paced environment and enjoy making people feel welcome, this opportunity is perfect for you. Join a team that values fun and camaraderie while ensuring every guest leaves with a smile.

Qualifications

• 1-2 years of experience in a guest service position.
• Current Foodservice Handler Card valid for a minimum of 6 months.

Responsibilities

• Greet and bid farewell to guests warmly and enthusiastically.
• Maintain a clean and organized work environment.
• Assist in clearing tables and carrying plates when needed.

Skills

Communication Skills

Teamwork

Multitasking

Customer Service

Flexibility

Education

Foodservice Handler Card

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

If you are outgoing, friendly, confident with a warm and sincere smile, then welcome to your new home at Virgin Hotels! We will depend on your natural persona and special skills to assist in delivering excellent service to our guests by initiating warm contact, interactions built on sincerity, concern, and enthusiasm. Additionally, you will coordinate and be responsible for taking coats and managing a high volume seating operation in a fast-paced environment while creating and maintaining guest profiles and preferences.

Finally, if you can communicate, coordinate, assist and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide an “out of this world” customer service experience for our guests:

• Greet, interact and bid farewell to guests in a warm, genuine, and enthusiastic fashion.
• Use excellent communication skills with guests and staff including verbal, written, and body language.
• Maintain a clean and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Provide lateral service including assisting in clearing tables and carrying plates to the dishwashing area when needed.
• Maintain guest profiles and preferences in a database for distribution to staff.
• Be a team player!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Stand for periods of 8-10 hours.
• Work with others like a rock star.
• Ability to communicate clearly in verbal and written English.
• Comply with all safety and health department procedures, as well as all state and federal laws.
• We truly hope that you are an enthusiastic and passionate individual who possesses a wicked sense of humor! No wallflowers permitted!
• Ability to multitask and meet deadlines.
• Maintain a neat, clean, and well-groomed appearance per hotel standards.
• Bend, squat, and stretch in areas of limited space to perform cleaning, organization, and other duties.
• Adhere to hotel policies including but not limited to attendance, safety, and behavior.

Background must-have:

• Current, legal, and unrestricted ability to work in the USA.
• Ability to work a flexible schedule - this is a seasonal role.
• Required: Current Foodservice Handler Card valid for a minimum of 6 months.
• 1-2 years of experience in a guest service position.

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