Pool Deck Supervisor – Guest Service & Upsell Lead

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts in Paradise Valley seeks a Pool Supervisor in the Centro Lounge and Pool to deliver prompt, courteous service and maintain a clean organized pool. Responsibilities include greeting guests, upselling, delivering beverages, and supervising pool attendants.

The role requires leading by example, coaching staff, ensuring safety and cleanliness to Omni standards, and overseeing deck operations and guest experience on the pool deck.

Qualifications

• Greet guests promptly and courteously.
• Upselling and suggestive selling when taking orders.
• Lead and supervise pool attendants.
• Maintain safe and clean pool deck.
• Ensure compliance with Omni standards.

Responsibilities

• Greet all guests promptly and courteously.
• Upselling and suggestive selling when order taking.
• Pickup of orders.
• Delivery of beverages to guests.
• Maintain clean and clear areas of lounge and monitor guest tables.
• Clean and clear service areas.
• Departing guests, ensuring proper payment.
• Assist in overall supervision of the pool deck.
• Inspect pools facilities regularly for cleanliness and safety to meet Omni standards.
• Oversee and provide growth to all pool attendants.
• Act as a coach and be a positive role model for associates and colleagues.
• Effectively use the Omni Service Champions program to recognize and reward outstanding customer service.
• Observe, teach, and correct staff’s service.
• Clear Towels and empty glassware and plates around pool deck.
• Lead the other pool attendants.
• Monitor the deck to regulate rules and safety of the pool.

Tools

Coffee maker/urn

Toaster

Microwave

Beverage machines

Bus trays

Dishware

Silverware

Glassware

Queen-mary cart

Telephone

Pen/pencil

Photocopying machine

Housekeeping bins

Job description

Omni Hotels & Resorts in Paradise Valley seeks a Pool Supervisor in the Centro Lounge and Pool to deliver prompt, courteous service and maintain a clean organized pool. Responsibilities include greeting guests, upselling, delivering beverages, and supervising pool attendants.

The role requires leading by example, coaching staff, ensuring safety and cleanliness to Omni standards, and overseeing deck operations and guest experience on the pool deck.