Pool Guest Service Attendant | Part Time

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 19,000 - 30,000; Part time

Job summary

Omni La Costa Resort & Spa is seeking a Pool Guest Service Agent to enhance guest enjoyment at our outdoor pool facilities. The role emphasizes warm hospitality, safety, and proactive service for resort guests and members.

The position is part-time and requires flexible availability, including weekends and holidays. Candidates should have strong English communication skills and a high-energy, service-driven mindset. This role offers outdoor work in a vibrant resort setting.

Qualifications

• Excellent communication skills and a service mindset.
• Must be available weekends and holidays.
• Conversational English required.

Responsibilities

• Greet guests warmly and ensure a positive first impression.
• Monitor pool area for safety, cleanliness, and guest needs.
• Restock towels and supplies; keep pool areas tidy.
• Enforce pool rules and safety policies.
• Assist guests with requests and direct them as needed.
• Maintain clean restrooms and poolside facilities.
• Report maintenance or safety issues to supervisor.
• Work outdoors in varying weather conditions.
• Collaborate with team to deliver smooth guest experiences.

Skills

Communication

English speaking

Flexible schedule

Job description

Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Pool Guest Service Agent | Part Time

Overview:

Pool Guest Services Attendant facilitate fun and enjoyment for our Resort Guests and Members. They work primarily outdoors in the sunshine alongside adults, families and children. Attendants are responsible for the safety and cleanliness of pool facilities, stocking needed supplies and fulfilling guest needs through anticipatory service.

Responsibilities:

• Ensure resort guests have an exemplary experience through warm welcomes, anticipatory service and fond farewells.
• Monitor the pool deck for safety, cleanliness and guest needs.
• Empty towel bins and ensure pools areas are free of debris and trash.
• Re-stock towels and other supplies related to the operation; ensure appropriate rotation and prevent shortages.
• Assist in enforcing guest-related pool policies and standards.
• Occasionally monitor lines at the slides.
• Assist fellow associates as needed.
• Ensure umbrellas are clean, polished and presentable condition.
• Ensure restrooms are clean, sanitary and in presentable condition.
• Ensure that all trash receptacles throughout the designated pool areas are promptly emptied and maintained.
• Report facility issues promptly to immediate supervisor or manager
• Follow safety procedures to include reporting of unsafe conditions or work practices to immediate supervisor or manager.
• Assist guests and members with any request or know where to direct them.
• Work safely and follow all Omni Safety and Loss Prevention standards.
• Perform other duties as assigned by leadership.

Qualifications:

• Must have a flexible schedule and be available to work weekends and holidays, including Memorial Day, Fourth of July and Labor Day
• Must be at least 18 years of age at time of hire.
• Excellent communication skills.
• High energy with a service mindset and a Can-do attitude
• Conversational English-speaking abilities required.

Physical Qualifications and Work Environment:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
• This position is majority outdoors in various weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.