Seasonal Pool Experience Lead

Omni Hotels; Houston (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels seeks a Pool Experience Supervisor to coordinate daily pool operations, ensure exceptional guest service, and lead a team on the resort pool deck during the seasonal period.

The role collaborates with Food & Beverage, Spa, Housekeeping, Front Office, and Engineering to maintain cleanliness, stock, and a resort-style experience while actively addressing guest concerns and ensuring safety standards are met.

Qualifications

• Prior bar or restaurant experience required.
• Prior hospitality, recreation, spa, or pool operation experience preferred.
• Prior supervisory or lead experience preferred.
• Strong guest service, communication, and problem solving skills required.
• Ability to work outdoors for extended periods of time in seasonal weather conditions.
• Ability to stand, walk, lift, carry, bend, and move throughout the pool area for extended periods.
• Ability to work weekends, holidays, and flexible shifts based on business levels.
• Food handler and alcohol service certification may be required based on property standards.

Responsibilities

• Oversee the daily pool operation, including poolside bar service, cabanas, lounge chairs, pool deck presentation, and guest flow.
• Assist with poolside bar coverage as needed, including supporting bartenders, servers, and service staff during peak volume.
• Coordinate cabana reservations and bookings from ResortPass between Food & Beverage, Spa, and other applicable departments.
• Support poolside service by taking orders, assisting servers, delivering food and beverage items, and ensuring guests are attended to in a timely manner.
• Monitor lounge chair and cabana setup to ensure presentation standards are maintained throughout the day.
• Partner with Housekeeping to ensure the pool deck remains clean, organized, and guest ready at all times.
• Ensure towels are stocked, used towels are removed, and towel areas remain neat and properly presented.
• Walk the pool deck regularly to identify cleanliness, service, safety, maintenance, and guest experience concerns.
• Communicate maintenance or safety issues to Engineering and follow up to ensure timely resolution.
• Assist with guest recovery and respond to concerns related to pool service, cabana reservations, seating, cleanliness, or overall experience.
• Support staffing needs by adjusting priorities during peak periods and assisting the team wherever needed.
• Ensure service standards, uniform standards, and guest interaction expectations are followed by all associates supporting the pool area.
• Maintain strong communication with Food & Beverage leadership, Spa leadership, Housekeeping, Front Office, and Security as needed.
• Assist with opening and closing procedures for the pool operation.
• Support revenue opportunities through cabana bookings, poolside food and beverage service, and attentive guest engagement.
• Maintain a professional, visible, and approachable leadership presence on the pool deck.

Skills

Guest service

Communication

Problem solving

Job description

Omni Hotels seeks a Pool Experience Supervisor to coordinate daily pool operations, ensure exceptional guest service, and lead a team on the resort pool deck during the seasonal period.

The role collaborates with Food & Beverage, Spa, Housekeeping, Front Office, and Engineering to maintain cleanliness, stock, and a resort-style experience while actively addressing guest concerns and ensuring safety standards are met.