Pool Supervisor: Lead & Elevate Guest Experience

PERG online; Paradise Valley (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

PERG online is seeking a Pool Supervisor to lead the Centro Lounge and Pool team, delivering prompt, courteous service and maintaining a clean, organized pool area. You will supervise attendants and ensure guest needs are met with a professional demeanor.

Responsibilities include greeting guests, upselling, delivering beverages, monitoring safety and cleanliness, coaching staff, and enforcing service standards to meet Omni guidelines.

Qualifications

• Experience in guest-facing supervisory roles preferred.
• Ability to upsell and provide courteous service.
• Knowledge of safety and cleanliness standards.

Responsibilities

• Greet guests promptly and courteously.
• Upselling and suggestive selling when order taking.
• Pickup of orders and delivery of beverages to guests.
• Maintain clean and clear areas of lounge and monitor guest tables.
• Assist in overall supervision of the pool deck.
• Inspect pools facilities regularly for cleanliness and safety to meet Omni standards.
• Oversee and provide growth to all pool attendants.
• Act as a coach and be a positive role model for associates and colleagues.

Skills

Guest service

Upselling

Team supervision

Staff coaching

Safety protocols

Tools

Coffee maker/urn

Dishware handling

Job description

PERG online is seeking a Pool Supervisor to lead the Centro Lounge and Pool team, delivering prompt, courteous service and maintaining a clean, organized pool area. You will supervise attendants and ensure guest needs are met with a professional demeanor.

Responsibilities include greeting guests, upselling, delivering beverages, monitoring safety and cleanliness, coaching staff, and enforcing service standards to meet Omni guidelines.