Pool Supervisor

PERG online; Paradise Valley (AZ); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

PERG online is seeking a Pool Supervisor to lead the Centro Lounge and Pool team, delivering prompt, courteous service and maintaining a clean, organized pool area. You will supervise attendants and ensure guest needs are met with a professional demeanor.

Responsibilities include greeting guests, upselling, delivering beverages, monitoring safety and cleanliness, coaching staff, and enforcing service standards to meet Omni guidelines.

Qualifikationen

• Experience in guest-facing supervisory roles preferred.
• Ability to upsell and provide courteous service.
• Knowledge of safety and cleanliness standards.

Aufgaben

• Greet guests promptly and courteously.
• Upselling and suggestive selling when order taking.
• Pickup of orders and delivery of beverages to guests.
• Maintain clean and clear areas of lounge and monitor guest tables.
• Assist in overall supervision of the pool deck.
• Inspect pools facilities regularly for cleanliness and safety to meet Omni standards.
• Oversee and provide growth to all pool attendants.
• Act as a coach and be a positive role model for associates and colleagues.

Kenntnisse

Guest service

Upselling

Team supervision

Staff coaching

Safety protocols

Tools

Coffee maker/urn

Dishware handling

Jobbeschreibung

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Pool Supervisor

Department: Centro Lounge and Pool

Purpose: To deliver prompt, courteous service ensuring guest needs are met and maintain a clean organized pool.

Essential Functions

• Greet all guests promptly and courteously.
• Upselling and suggestive selling when order taking.
• Pickup of orders.
• Delivery of beverages to guests.
• Maintain clean and clear areas of lounge and monitor guest tables.
• Clean and clear service areas.
• Departing guests, ensuring proper payment.
• Assist in overall supervision of the pool deck.
• Inspect pools facilities regularly for cleanliness and safety to meet Omni standards.
• Oversee and provide growth to all pool attendants.
• Act as a coach and be a positive role model for associates and colleagues.
• Effectively use the Omni Service Champions program to recognize and reward outstanding customer service.
• Observe, teach, and correct staff’s service.

Hotel Specific Essential Functions

• Clear Towels and empty glassware and plates around pool deck.
• Lead the other pool attendants.
• Monitor the deck to regulate rules and safety of the pool

Tools and Equipment:

• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine, housekeeping bins

Working Environment:

• Interior of hotel, in the restaurant, lounge and kitchen, with exposure to high temperatures out on pool deck.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.