Pool Concierge

Stratton Amenities; Santa Monica (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Santa Monica, CA is seeking a Pool Concierge to deliver outstanding hospitality to residents and guests at our outdoor pool and amenity deck. You will ensure a safe, welcoming environment in sunny conditions and provide anticipatory service to exceed expectations.

The role requires engaging with guests, enforcing rules, and supporting daily operations including opening and closing checklists.

Qualifications

• Excellent verbal communication skills.
• Excellent problem-solving skills.
• Must be able to receive and follow detailed instructions, as well as give them and ensure details instructions are followed.
• Must have at least two years of hospitality experience.
• Have amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated with a positive attitude.
• Must have dependable transportation.
• Must be able to lift or move objects up to 50 pounds.

Responsibilities

• Check in, greets and directs residents and guests with a welcoming and pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Responsible for access and control of the pool and amenity deck.
• Enforces pool rules, policies and restrictions as directed by the property.
• Escort people if necessary.
• Monitor access throughout the shift and ensure authorized resident and guest use only.
• Cautions residents or guests behaving in an unsafe manner.
• Manage crowd control.
• Completes opening, running, and closing checklists.
• Properly straighten patio furniture and place any left items in list and found.
• Cleans and maintains pool and pool deck throughout the shift; pool area must be kept debris and litter free.
• Completes an hourly DAR.
• Completes and submits an incident report to address any issue or situation where a resident or guest was removed for safety or behavior reasons.
• Walk the premises to ensure the highest standards are being met.
• Perform all other duties as assigned.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Verbal communication

Problem solving

Hospitality experience

Interpersonal skills

Organization

Job description

# Pool ConciergeFull-time Santa Monica, CA $22 - $23/hr Posted September 23, 2026Pool Concierge Job Description We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in Santa Monica area. The ideal candidate is passionate about...Apply for This PositionPool Concierge Job Description We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in Santa Monica area. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. The Pool Concierge is responsible for overseeing our outdoor community pool and amenity area, ensuring authorized resident and guest use only in a safe and enjoyable environment. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Part-Time/Full-Time Position Requirements Excellent verbal communication skills Excellent problem-solving skills Must be able to receive and follow detailed instructions, as well as give them, and ensure details instructions are followed This position requires working outdoors in temperatures exceeding 90 degrees F Required to stand and/or in continuous motion for extended periods of time while performing job functions with physical endurance Takes pride and ownership in the position and property Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner Have at least two year of hospitality experience Possess amazing interpersonal skills and exceptional guest service abilities Be organized, proactive, productive and self-motivated showing a positive attitude Maintain a neat and professionally well-groomed appearance Think clearly, quickly and efficiently and make concise decisions even under pressure Must have dependable transportation Must be able to lift or move objects up to 50 pounds Main Responsibilities Checks in, greets and directs residents and guests with a welcoming and pleasant attitude Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations Responsible for access and control of the pool and amenity deck Enforces pool rules, policies and restrictions as directed by the property Escort people if necessary Monitor access throughout the shift and ensures authorized resident and guest use only Cautions residents or guests behaving in an unsafe manner Manage crowd control Completes opening, running, and closing checklists Properly straighten patio furniture and place any left items in list and found Cleans and maintains pool and pool deck throughout the shift. Pool area must be kept debris and litter free Completes an hourly DAR Completes and submits an incident report to address any issue or situation where a resident or guest was removed for safety or behavior reasons Ability to maintain confidentiality Walk the premises to ensure the highest standards are being met Perform all other duties as assigned Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: 3 years’ experience in Guest Services, Hospitality, or Customer Service 3 years’ experience in a luxury, busy retail environment Must have experience Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service. Pay range: $21–$22 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.### Job DetailsEmployment Type: Full-timeLocation: Santa Monica, CACompensation: $22 - $23/hrDate Posted: September 23, 2026## Apply for Pool ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.PDF or Word document, up to 5MB