Luxury Pool Concierge: Guest Experience & Safety

Stratton Amenities; Santa Monica (CA); Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Résumé du poste

Stratton Amenities in Santa Monica, CA is seeking a Pool Concierge to deliver outstanding hospitality to residents and guests at our outdoor pool and amenity deck. You will ensure a safe, welcoming environment in sunny conditions and provide anticipatory service to exceed expectations.

The role requires engaging with guests, enforcing rules, and supporting daily operations including opening and closing checklists.

Qualifications

• Excellent verbal communication skills.
• Excellent problem-solving skills.
• Must be able to receive and follow detailed instructions, as well as give them and ensure details instructions are followed.
• Must have at least two years of hospitality experience.
• Have amazing interpersonal skills and exceptional guest service abilities.
• Be organized, proactive, productive and self-motivated with a positive attitude.
• Must have dependable transportation.
• Must be able to lift or move objects up to 50 pounds.

Responsabilités

• Check in, greets and directs residents and guests with a welcoming and pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Responsible for access and control of the pool and amenity deck.
• Enforces pool rules, policies and restrictions as directed by the property.
• Escort people if necessary.
• Monitor access throughout the shift and ensure authorized resident and guest use only.
• Cautions residents or guests behaving in an unsafe manner.
• Manage crowd control.
• Completes opening, running, and closing checklists.
• Properly straighten patio furniture and place any left items in list and found.
• Cleans and maintains pool and pool deck throughout the shift; pool area must be kept debris and litter free.
• Completes an hourly DAR.
• Completes and submits an incident report to address any issue or situation where a resident or guest was removed for safety or behavior reasons.
• Walk the premises to ensure the highest standards are being met.
• Perform all other duties as assigned.
• Must be able to work flexible schedules including nights, weekends and holidays.

Connaissances

Verbal communication

Problem solving

Hospitality experience

Interpersonal skills

Organization

Description du poste

Stratton Amenities in Santa Monica, CA is seeking a Pool Concierge to deliver outstanding hospitality to residents and guests at our outdoor pool and amenity deck. You will ensure a safe, welcoming environment in sunny conditions and provide anticipatory service to exceed expectations.

The role requires engaging with guests, enforcing rules, and supporting daily operations including opening and closing checklists.