Lead Concierge

Stratton Amenities; Los Angeles (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a proactive Lead Concierge to supervise a team and act as the primary liaison between the property manager and the concierge staff. This role focuses on delivering exceptional service to residents, guests, and prospects, while maintaining high standards and SOP adherence.

The ideal candidate has a passion for hospitality, extensive leadership experience, and a track record of developing teams.

Qualifications

• Leadership and supervisory experience is required.
• Strong communication and problem-solving abilities are essential.
• Proven customer service excellence in hospitality or related field.
• Experience in hospitality, multifamily, or upscale hotel settings preferred.
• Demonstrated ability to manage teams and payroll.
• Energetic, positive, and pro-active demeanor.

Responsibilities

• Lead by example as the face of the property.
• Coordinate between property manager and concierge team.
• Provide anticipatory service and smooth accommodations for residents and guests.
• Address residents’ concerns promptly and professionally.
• Run weekly meetings with the property manager to identify improvements.
• Schedule management and weekly payroll oversight.
• Hold monthly staff meetings and one-on-one goal setting.
• Implement accountability measures and coaching as needed.
• Develop SOPs to improve operations and service quality.
• Foster a positive work culture and enforce grooming standards.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Job description

# Lead ConciergeFull-time Los Angeles, CA $20 Posted July 3, 2026Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled...Apply for This PositionStratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences. Key Responsibilities: Act as the face of the property, leading by example Facilitate communication between the property manager and the concierge team Exceed expectations by providing anticipatory service and smooth accommodation Address resident concerns and complaints promptly and professionally Conduct weekly meetings with the property manager to identify areas for improvement Manage team schedules and oversee weekly payroll Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals Implement and enforce accountability measures, disciplinary action, and performance coaching Develop and implement new SOPs to continually improve concierge operations Foster a positive work culture and environment Enforce uniform and grooming standards Participate in monthly regional director calls Position Requirements: A passion for delivering exceptional service and hospitality Excellent verbal and written communication skills Strong problem-solving and leadership abilities Outstanding relationship-building skills Ability to maintain confidentiality A sense of pride and ownership in the position and property Ability to respond quickly and genuinely to residents’ and guests’ requests At least five years of hospitality experience Exceptional interpersonal skills and guest service abilities Organized, proactive, productive, and self-motivated with a positive attitude Ability to maintain a neat and professional appearance Ability to think clearly and make concise decisions under pressure Secondary Responsibilities: Build rapport and relationships with residents Maintain professional telephone etiquette and message delivery Log resident packages accurately, ensure timely delivery, and conduct package inventory audits Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security Assist in scheduling and completing amenities’ requests Escort individuals as necessary Walk the premises to ensure the highest standards are being met Perform all other duties as assigned by the property manager or per property SOP’s Flexibility to work nights, weekends, and holidays Experience Requirements: Leadership and supervisory skills and experience Training and development experience Exceptionally enthusiastic and positive individual 2 years’ experience in Hospitality, Multifamily or Upscale Hotel 2 years’ experience in a busy luxury retail environment Must have experience delivering exceptional service Pay range: $19–$20 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.### Job DetailsEmployment Type: Full-timeLocation: Los Angeles, CACompensation: $20Date Posted: July 3, 2026## Apply for Lead ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.