Pool Attendant

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Marriott Phoenix Resort Tempe at the Buttes is seeking a Pool Associate to maintain a pristine pool area and deliver outstanding guest service. You will greet guests, monitor safety, assist with questions, and help with events while upholding resort standards and policies.

This on-site role requires physical stamina, the ability to lift up to 30 pounds, and the capacity to stay on feet for extended periods. Join a team dedicated to a safe, welcoming guest experience.

Qualifications

• Ability to lift at least 30 pounds and stay on feet for long periods.
• Physically capable of performing duties as described.

Responsibilities

• Maintain the cleanliness and organization of pool area.
• Greet and assist guests with courtesy and urgency.
• Monitor slide use and enforce safety guidelines.
• Answer questions and respond to guest needs quickly and accurately.
• Provide friendly, caring, and assertive customer service following resort standards.
• Collect towels and manage towel kiosk (wash, fold, restock).
• Arrange lounge/deck chairs, empty trash, clean tabletops, maintain walkways.
• Enforce pool rules and inform guests of closing times.
• Perform daily opening/closing procedures, including 15-minute closing notice.
• Sanitize and straighten chairs/tables, adjust umbrellas, and clean high-touch surfaces.
• Assist with events, programs, and activities as needed.
• Verify wristbands and guest hotel status; address infractions politely.
• Collect lost items and return to owners from lost and found.
• Inspect pool for clarity and cleanliness; report issues to management.

Skills

Guest interaction

Safety compliance

Physical stamina

Job description

Marriott Phoenix Resort Tempe at the Buttes is looking for a Pool Associate.

Duties:

• Maintain the cleanliness and organization of pool area.
• Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
• Monitor use of the slide and ensure safety guidelines are followed.
• Assist guests, answer questions, aide, and respond to needs quickly and accurately.
• Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines.
• Collect dirty towels then wash, fold and restock the towel kiosk.
• Arrange lounge and deck chairs, empty trash cans, clear tabletops, and maintain walkways and stairs.
• Enforce pool rules.
• Perform the daily opening/closing procedures, including informing swimmers of closing 15 minutes in advance.
• Disinfecting and straightening chairs and tables: putting umbrellas up/down: sanitizing regularly touching surfaces.
• Assist with events, programs, and activities as requested.
• Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
• Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.

Qualifications:

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.

Other Requirements:

• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.