Pool Activities Attendant

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury resort in Tempe is seeking a dedicated Guest Services Coordinator to provide exceptional experiences for guests. This role involves monitoring safety at the pool, assisting with events, and ensuring guest compliance with resort policies. Candidates must be physically fit, able to lift at least 30 pounds, and work effectively on their feet for extended periods. The ideal candidate will project professionalism, respond to guest inquiries promptly, and maintain a welcoming atmosphere.

Qualifications

• Ability to lift at least 30 pounds and stay on feet for long periods.
• Physically able to complete all required duties.

Responsibilities

• Provide guests with an unforgettable experience with high responsiveness.
• Project a professional image in appearance and demeanor.
• Greet guests courteously and assist them with requests.
• Monitor slide use for safety compliance.
• Act as first responder and assist guests promptly.
• Handle customer service needs with a friendly approach.
• Approach guests not following policies and manage escalated situations.
• Enforce pool rules effectively.
• Assist with events and activities as needed.
• Verify wristbands and resolve guest infractions courteously.
• Manage lost and found items with care.
• Inspect pool clarity and cleanliness, notifying management of issues.

Job description

Duties

• Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
• Monitor use of the slide and ensure safety guidelines are followed.
• Serve as “first responder” and “gatekeeper” assisting guests, answering questions, aiding, and responding to needs quickly and accurately.
• Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines.
• Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.
• Enforce pool rules.
• Assist with events, programs, and activities as requested.
• Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
• Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.

Qualifications

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.