Housekeeping Supervisor

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Vision insurance

Job summary

A unique resort is seeking a full-time Housekeeping Supervisor to oversee housekeeping operations, ensuring a safe environment and maximum guest satisfaction. Responsibilities include supervising staff, inspecting cleanliness, and managing guest requests. Candidates should have a high school education and 1-2 years of related experience. Benefits include health insurance, 401(k), and employee discounts.

Qualifications

• 1 to 2 years of experience in a related position.
• Knowledge of hotel's services, policies, and operations.
• Ability to communicate effectively with management and guests.

Responsibilities

• Supervise housekeeping staff to ensure quality service.
• Inspect cleanliness of guest rooms and public areas.
• Respond to guest requests and resolve issues.

Skills

Supervisory skills

Communication skills

Knowledge of housekeeping operations

Education

High school education or equivalent experience

Job description

The Marriott Phoenix Resort Tempe at The Buttes is looking for a talented Housekeeping Supervisor to join our amazing team at this one of a kind resort.

About the Marriott Phoenix Resort Tempe at The Buttes

This unique resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award‑winning Top of the Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

Job Description

Basic Purpose

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Essential Functions

• Supervise the housekeeping staff; providing open communications, training, coaching, counsel and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

Non‑Essential Functions

• May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Knowledge and Skills

Education

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Skills and Abilities

• Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations. Working knowledge is generally learned on‑the‑job.
• Requires supervisory skills.
• Ability to communicate information and hotel services to management and guests.

Job Type: Full‑time.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Preferred Experience

• Cleaning: 1 year (Preferred).

Benefit Conditions

• Waiting period may apply.

E.O.E.