Pool Concierge & Safety Attendant

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury resort in Tempe is seeking a dedicated Guest Services Coordinator to provide exceptional experiences for guests. This role involves monitoring safety at the pool, assisting with events, and ensuring guest compliance with resort policies. Candidates must be physically fit, able to lift at least 30 pounds, and work effectively on their feet for extended periods. The ideal candidate will project professionalism, respond to guest inquiries promptly, and maintain a welcoming atmosphere.

Qualifications

• Ability to lift at least 30 pounds and stay on feet for long periods.
• Physically able to complete all required duties.

Responsibilities

• Provide guests with an unforgettable experience with high responsiveness.
• Project a professional image in appearance and demeanor.
• Greet guests courteously and assist them with requests.
• Monitor slide use for safety compliance.
• Act as first responder and assist guests promptly.
• Handle customer service needs with a friendly approach.
• Approach guests not following policies and manage escalated situations.
• Enforce pool rules effectively.
• Assist with events and activities as needed.
• Verify wristbands and resolve guest infractions courteously.
• Manage lost and found items with care.
• Inspect pool clarity and cleanliness, notifying management of issues.

Job description

A luxury resort in Tempe is seeking a dedicated Guest Services Coordinator to provide exceptional experiences for guests. This role involves monitoring safety at the pool, assisting with events, and ensuring guest compliance with resort policies. Candidates must be physically fit, able to lift at least 30 pounds, and work effectively on their feet for extended periods. The ideal candidate will project professionalism, respond to guest inquiries promptly, and maintain a welcoming atmosphere.