Pool Attendant

Four Seasons Hotels and Resorts; Delaware; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly rate: $22.59

Employer contributed Medical, Dental,

Vision benefits

Paid Time Off & Holiday Pay

Employee meals & dry cleaning

On-island housing

Inter-island travel assistance

Job summary

Four Seasons Resort Lanai in Hawaii is seeking a Pool Attendant to deliver attentive, personalized poolside service, welcome guests, and assist with seating arrangements while maintaining a luxurious, welcoming environment.

The role requires standing for long periods, ability to lift up to 75 lbs, and legal US work authorization; candidates should be guest-focused, detail-oriented, and capable of supporting seamless operations across the pool area.

Qualifications

• Legal work authorization in United States required.
• Ability to stand for extended periods and lift up to 75 lbs.
• Hawaii TB clearance and Maui Liquor Card preferred but not required; Hawaii Food Handler's Card required.

Responsibilities

• Welcome guests and provide exceptional poolside service by offering facility orientation, assisting with seating arrangements, setting up chairs and amenities, delivering water service, and ensuring a personalized and memorable guest experience.
• Anticipate and respond to guest needs by providing amenity services, assisting with umbrellas and seating comfort, offering menu recommendations, addressing inquiries and concerns, and recognizing returning guests to deliver personalized service.
• Maintain cleanliness, organization, and presentation of all pool areas through pre-opening inspections, setup and breakdown of seating and service areas, removal of used items, and transport of towels, linens, and supplies.
• Develop knowledge of menus, ingredients, daily offerings, and resort services to confidently answer questions and enhance the guest experience.
• Accurately enter and maintain guest information within reservation systems while supporting smooth daily pool operations and adherence to service standards.
• And More!

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

POOL ATTENDANT

The Four Seasons Resort Lāna’i is looking for a Pool Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Pool Attendant provides attentive, personalized poolside service by welcoming guests, assisting with seating arrangements, and delivering amenities such as towels, refreshments, sunscreen, and water service. This role accurately records and monitors guest preferences and details within service systems to support personalized experiences, while maintaining a clean, inviting environment and ensuring a seamless luxury guest experience through courteous and professional service. Responsibilities include, but are not limited to:

• Welcome guests and provide exceptional poolside service by offering facility orientation, assisting with seating arrangements, setting up chairs and amenities, delivering water service, and ensuring a personalized and memorable guest experience
• Anticipate and respond to guest needs by providing amenity services, assisting with umbrellas and seating comfort, offering menu recommendations, addressing inquiries and concerns, and recognizing returning guests to deliver personalized service
• Maintain the cleanliness, organization, and presentation of all pool areas through pre-opening inspections, setup and breakdown of seating and service areas, removal of used items, and transportation of towels, linens, and supplies
• Develop thorough knowledge of menus, ingredients, daily offerings, and resort services to confidently answer questions and enhance the guest experience
• Accurately enter and maintain guest information within reservation systems while supporting smooth daily pool operations and adherence to service standards
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Hawaii Food Handler's Card is required for this role
• Maui Liquor Card Preferred, but not required
• Ability to stand for extended periods, lift up to 75lbs, and push/pull as needed during shifts
• Customer service–oriented professional with strong attention to detail, ability to stay organized and composed in high‑paced, high‑volume environments, and physical capability to transport towels, chairs, umbrellas, large towel bins, and soiled linens.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $22.59
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal