Polished Front Desk Receptionist - Free Parking

Gma CPA; Baltimore, Northern (MD, KY); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Free parking

Job summary

Gross Mendelsohn in Baltimore, MD is seeking a professional, polished Receptionist to join our front desk team. This important role creates the first positive impression for clients, guests, and staff, handling calls, visitor check-ins, and general office coordination with a client-centric focus.

The ideal candidate brings 1–2 years of experience in reception or administrative support, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a receptionist, administrative, front desk, customer service, or office support role.
• Prior experience in a professional services, accounting, law, financial services, or similar business environment preferred.
• Experience answering and directing incoming calls in a professional setting.

Responsibilities

• Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
• Serve as the first point of contact for the Baltimore office and help create a positive, polished impression of the firm.
• Answer, screen, and direct incoming calls in a professional and efficient manner.
• Manage visitor check-ins and notify team members when guests arrive.
• Direct guests to the appropriate meeting rooms, offices, or team members.
• Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
• Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.
• Schedule and maintain conference room reservations.
• Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
• Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
• Process incoming and outgoing mail on a timely basis.
• Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
• Monitor café, kitchen, office, and general supply levels and assist with replenishment.
• Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
• Provide general administrative support to partners, managers, and team members.
• Assist with routine office projects that support the Baltimore team and the broader firm.
• Assist with scanning, assembling, organizing, and distributing tax returns and other client documents.
• Proofread and format financial statements, correspondence, and other documents as requested.
• Help maintain accuracy, consistency, and professionalism in client-facing documents.
• Assist with billing support and other administrative projects as needed.
• Support increased administrative needs during tax season and other peak periods.
• Demonstrate flexibility to work overtime during busy periods when business needs require.
• Perform additional duties as assigned.

Skills

Reception/Front desk

Customer service

Microsoft Office

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Gross Mendelsohn in Baltimore, MD is seeking a professional, polished Receptionist to join our front desk team. This important role creates the first positive impression for clients, guests, and staff, handling calls, visitor check-ins, and general office coordination with a client-centric focus.

The ideal candidate brings 1–2 years of experience in reception or administrative support, a high school diploma, and proficiency with Microsoft Office.