Evening Front Desk Concierge — Luxury Hospitality

Roland Park Place, Inc.; Baltimore (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical/dental/vision insurance

Legal plan

Identity Theft protection

Group Critical Illness Insurance

Hospital Indemnity Insurance

12 Paid Sick days

9 paid Holidays

403(b) retirement with a 4% company ��

Free meals

Free area attraction tickets

Employee Hardship Fund

Employee assistance program

Free on-site parking

Discounted MTA passes

Free education/training classes

PayActiv (daily pay)

Hospitality On Call Pay

Job summary

Roland Park Place in Baltimore, MD is seeking a Hospitality Associate for the upscale front desk. This full-time role blends concierge-level service with resident support and front desk coverage to ensure warmth, professionalism, and excellence in every interaction.

The ideal candidate has 3+ years in hospitality or luxury customer service, strong interpersonal skills, and the ability to multitask in a busy environment.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in hospitality, concierge, front desk, senior living, healthcare, hotel, luxury residential living.
• Strong interpersonal skills with the ability to interact respectfully with older adults, families, visitors and team members.
• Ability to multitask, prioritize, and remain calm in a busy environment.
• Basic computer skills, including email, typing, scheduling systems.

Responsibilities

• Greet residents, families, visitors, vendors and guests with warmth and professionalism.
• Serve as a hospitality ambassador, reflecting luxury service.
• Build relationships by personalizing service and learning resident preferences.
• Anticipate resident needs and offer proactive assistance.
• Assist residents/visitors with arrivals, departures, packages, mobility, and directions.
• Deliver items promptly and courteously, ensuring excellent service.
• Provide concierge-level service and coordinate transportation or requests.
• Take ownership of requests and ensure satisfaction from start to finish.
• Resolve concerns with empathy and urgency, coordinating with other departments.
• Operate the front desk and support reception operations.

Skills

Customer service

Professionalism

Communication

Multitasking

Education

High school diploma or GED

Tools

Email

Typing

Scheduling systems

Job description

Roland Park Place in Baltimore, MD is seeking a Hospitality Associate for the upscale front desk. This full-time role blends concierge-level service with resident support and front desk coverage to ensure warmth, professionalism, and excellence in every interaction.

The ideal candidate has 3+ years in hospitality or luxury customer service, strong interpersonal skills, and the ability to multitask in a busy environment.