Receptionist

Gma CPA; Baltimore, Northern (MD, KY); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Free parking

Job summary

Gross Mendelsohn in Baltimore, MD is seeking a professional, polished Receptionist to join our front desk team. This important role creates the first positive impression for clients, guests, and staff, handling calls, visitor check-ins, and general office coordination with a client-centric focus.

The ideal candidate brings 1–2 years of experience in reception or administrative support, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a receptionist, administrative, front desk, customer service, or office support role.
• Prior experience in a professional services, accounting, law, financial services, or similar business environment preferred.
• Experience answering and directing incoming calls in a professional setting.

Responsibilities

• Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
• Serve as the first point of contact for the Baltimore office and help create a positive, polished impression of the firm.
• Answer, screen, and direct incoming calls in a professional and efficient manner.
• Manage visitor check-ins and notify team members when guests arrive.
• Direct guests to the appropriate meeting rooms, offices, or team members.
• Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
• Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.
• Schedule and maintain conference room reservations.
• Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
• Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
• Process incoming and outgoing mail on a timely basis.
• Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
• Monitor café, kitchen, office, and general supply levels and assist with replenishment.
• Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
• Provide general administrative support to partners, managers, and team members.
• Assist with routine office projects that support the Baltimore team and the broader firm.
• Assist with scanning, assembling, organizing, and distributing tax returns and other client documents.
• Proofread and format financial statements, correspondence, and other documents as requested.
• Help maintain accuracy, consistency, and professionalism in client-facing documents.
• Assist with billing support and other administrative projects as needed.
• Support increased administrative needs during tax season and other peak periods.
• Demonstrate flexibility to work overtime during busy periods when business needs require.
• Perform additional duties as assigned.

Skills

Reception/Front desk

Customer service

Microsoft Office

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Job Details

Job Location: Baltimore Office - Baltimore, MD 21230

Position Type: Full Time

Education Level: High School

Salary Range: $48,000.00 - $54,000.00

SalaryTravel Percentage: None

Job Category: Admin - Clerical

Gross Mendelsohn, one of the Mid-Atlantic’s leading independent CPA and advisory firms, is seeking a polished, dependable, and client-focused Receptionist to join our Baltimore office.

This is an important front-office role for someone who enjoys people, takes pride in creating a positive first impression, and understands that small details can make a big difference in the client and employee experience. As the first point of contact for many clients, guests, vendors, and team members, the Receptionist helps set the tone for the office and plays a key role in keeping the daily operations of the Baltimore location running smoothly.

The ideal candidate will be warm, professional, organized, reliable, and willing to pitch in wherever needed. This person should be comfortable managing front desk responsibilities, supporting meetings and office logistics, assisting with client documents, and helping create a welcoming and well-run office environment.

Key Responsibilities

Reception & Client Experience

• Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
• Serve as the first point of contact for the Baltimore office and help create a positive, polished impression of the firm.
• Answer, screen, and direct incoming calls in a professional and efficient manner.
• Manage visitor check-ins and notify team members when guests arrive.
• Direct guests to the appropriate meeting rooms, offices, or team members.
• Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
• Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.

Office Coordination & Administrative Support

• Schedule and maintain conference room reservations.
• Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
• Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
• Process incoming and outgoing mail on a timely basis.
• Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
• Monitor café, kitchen, office, and general supply levels and assist with replenishment.
• Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
• Provide general administrative support to partners, managers, and team members.
• Assist with routine office projects that support the Baltimore team and the broader firm.

Client Document & Busy Season Support

• Assist with scanning, assembling, organizing, and distributing tax returns and other client documents.
• Proofread and format financial statements, correspondence, and other documents as requested.
• Help maintain accuracy, consistency, and professionalism in client-facing documents.
• Assist with billing support and other administrative projects as needed.
• Support increased administrative needs during tax season and other peak periods.
• Demonstrate flexibility to work overtime during busy periods when business needs require.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a receptionist, administrative, front desk, customer service, or office support role.
• Prior experience in a professional services, accounting, law, financial services, or similar business environment preferred.
• Experience answering and directing incoming calls in a professional setting.
• Working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams.

Required Skills and Competencies

Professionalism & Client Service

• Friendly, polished, and professional presence.
• Strong customer service mindset and genuine willingness to help others.
• Ability to interact comfortably and professionally with clients, guests, vendors, partners, and employees.
• Ability to remain calm, courteous, and helpful when managing multiple priorities.
• Sound judgment and ability to handle confidential client, employee, and firm information with discretion.

Organization & Attention to Detail

• Strong punctuality, attendance, and dependability.
• Excellent organizational skills and attention to detail.
• Ability to manage recurring daily responsibilities while also responding to changing needs.
• Strong follow-through and willingness to take ownership of assigned tasks.
• Ability to prioritize work, meet deadlines, and maintain accuracy in a busy office environment.

Communication & Teamwork

• Clear verbal and written communication skills.
• Positive, collaborative, and flexible attitude.
• Ability to work independently while also supporting a team-oriented office environment.
• Willingness to ask questions, learn new processes, and take initiative.
• Comfortable supporting employees at all levels of the firm.

Why Join Gross Mendelsohn?

• Join a respected independent CPA and advisory firm with a strong reputation across the Mid-Atlantic region.
• Be part of an eight-time Top Workplace award-winning firm.
• Work in a professional, welcoming, and collaborative office environment.
• Play a visible role in creating a positive experience for clients, guests, and employees.
• Join a firm that values respect, service, teamwork, accountability, and continuous improvement.
• Comprehensive benefits.
• Free parking at the Baltimore office.

Work Environment

This is a full-time, in-office position based in our Baltimore, MD office. The role requires consistent office coverage during normal business hours, with occasional overtime during peak periods, particularly tax season.

Physical Requirements

Ability to sit for extended periods, move throughout the office, manage physical files and documents, and occasionally lift up to 20 pounds.

Gross Mendelsohn is an equal opportunity employer committed to fostering a respectful and inclusive workplace.