Policy Services & Sales Specialist

Fred Loya Insurance Agency; Cleveland (OH); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Fred Loya Insurance Agency in Cleveland, OH is seeking a full-time customer service associate to assist customers with policy inquiries, payments, and transactions. You will identify customer needs, follow up on quotes, renewals, and cancellations, and participate in marketing efforts as needed.

Ideal candidates have a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Prior customer service experience is helpful and licensing requirements must be met.

Qualifications

• Excellent communication skills to provide a first-rate customer experience.
• Bilingual English/Spanish is helpful for a diverse client base.
• Must pass state licensing requirements.
• Flexible schedule to accommodate customer needs.
• Reliable transportation to and from work.

Responsabilités

• Provide professional, courteous service to customers and internal staff.
• Answer questions regarding customer policies and coverages.
• Accept payments and process transactions.
• Identify potential needs related to customers' policies.
• Follow up on quotes, renewals and cancellations.

Connaissances

Communication skills

Bilingual English/Spanish

Licensing requirements

Flexible schedule

Reliable transportation

Formation

High School Diploma

Previous customer service experience helpful

Description du poste

Fred Loya Insurance Agency in Cleveland, OH is seeking a full-time customer service associate to assist customers with policy inquiries, payments, and transactions. You will identify customer needs, follow up on quotes, renewals, and cancellations, and participate in marketing efforts as needed.

Ideal candidates have a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Prior customer service experience is helpful and licensing requirements must be met.