Flexible Insurance Sales & Service Specialist

Fred Loya Insurance Agency; Pittsburg (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency in Pittsburg, CA seeks a full-time Customer Service Representative to assist agents and clients with policy questions, payments, and renewals. You will identify client needs, answer questions, and process transactions with accuracy and courtesy.

The role requires strong communication, bilingual English/Spanish is helpful, reliable transportation, and the ability to pass licensing requirements. Prior customer service experience is advantageous.

Qualifications

• High School Diploma or equivalent required.
• Bilingual English/Spanish is helpful.
• Excellent communication and customer service skills.
• Must pass state licensing requirements.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customers' policies and process payments.
• Identify potential policy needs and follow up on quotes, renewals, and cancellations.
• Support marketing initiatives for new business development as needed.
• Maintain a clean work area and office.
• Take FNOL/vehicle inspections as required.

Skills

Basic computer skills

Bilingual English/Spanish

Excellent communication

Customer service orientation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Pittsburg, CA seeks a full-time Customer Service Representative to assist agents and clients with policy questions, payments, and renewals. You will identify client needs, answer questions, and process transactions with accuracy and courtesy.

The role requires strong communication, bilingual English/Spanish is helpful, reliable transportation, and the ability to pass licensing requirements. Prior customer service experience is advantageous.