Policy Services & Renewals Specialist

Fred Loya Insurance Agency; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a full-time customer service professional in Abilene, TX. You will assist clients with policy questions, collect payments, and identify needs to enhance coverage.

You will follow up on quotes, renewals, and cancellations while supporting marketing efforts for new business opportunities. The role requires bilingual abilities, strong communication, and the ability to pass state licensing requirements.

Qualifications

• Computer literate with basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Must have excellent communication skills and provide a first-rate experience for customers.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer's policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL's (vehicle inspections)
• Position is full time
• Other duties as assigned

Skills

Computer literacy

Bilingual

Communication

Licensing

Flexible hours

Reliable transport

Education

High School Diploma

Customer service exp

Job description

Fred Loya Insurance Agency is seeking a full-time customer service professional in Abilene, TX. You will assist clients with policy questions, collect payments, and identify needs to enhance coverage.

You will follow up on quotes, renewals, and cancellations while supporting marketing efforts for new business opportunities. The role requires bilingual abilities, strong communication, and the ability to pass state licensing requirements.