Policy Operations IT Application Support Manager

Homesteaders Life Company Corp; West Des Moines (IA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Medical and dental insurance

Life insurance

Long-term disability

Hybrid work environment

Paid holidays

Generous vacation time and sick leave

Paid parental leave

Casual dress

Job summary

Homesteaders Life Company in the United States is seeking a Manager, IT Application Support - Policy Operations to lead a team of engineers responsible for production support, incident management, and operational stewardship of the policy administration system.

The role requires directing on-call rotations, improving automation and observability, and ensuring cycle reliability with governance over production support and incident response.

Qualifications

• 5+ years in application development tools and processes.
• 2+ years .NET framework experience.
• 2+ years SQL Server experience.
• Understanding systems development methodology best practices.
• Knowledge of agile methodologies, techniques, and tools; minimum of two years agile experience.
• Experience supporting overnight and on-call processes.
• Policy Administration system experience is a plus.

Responsibilities

• Application Support Leadership: Leads and develops an Application Support & Delivery team responsible for supporting & maintaining critical business applications and operational processes.
• Overnight Policy Administration Cycle Operations: Owns the successful execution, monitoring, support, and continuous improvement of the overnight Policy Administration Cycle.
• Incident & Major Event Management: Directs response efforts for production incidents, system outages, and cycle disruptions.
• On-Call Program Administration: Establishes and manages on-call schedules, support rotations, escalation procedures, and after-hours support processes.
• Knowledge Management & Documentation: Ensures support procedures, runbooks, troubleshooting guides, recovery plans, and operational documentation are maintained and kept current.
• Monitoring & Operational Readiness: Oversees application monitoring, job scheduling, alerting, and operational dashboards.
• Policy Administration Subject Matter Leadership: Establishes a deep understanding of policy administration processing, dependencies, integrations, and business impacts.
• Team Culture & Employee Engagement: Builds a highly engaged support organization through coaching, recognition, career development, and clear expectations.

Skills

Leadership

Incident management

Operational excellence

Agile methodologies

Tools

.NET Framework

SQL Server

Job description

Homesteaders Life Company in the United States is seeking a Manager, IT Application Support - Policy Operations to lead a team of engineers responsible for production support, incident management, and operational stewardship of the policy administration system.

The role requires directing on-call rotations, improving automation and observability, and ensuring cycle reliability with governance over production support and incident response.