IT Application Support Manager – Policy Ops & On-Call

Homesteaders Life Company; West Des Moines (IA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work environment

Profit sharing

401(k) with company match

Medical and dental insurance

Life insurance

Long-term disability

Paid holidays

Generous vacation time and sick leave

Paid parental leave

Job summary

Homesteaders Life Company is seeking a Manager, IT Application Support – Policy Operations to lead a team of engineers delivering production support and incident management for the Policy Administration Cycle. The role drives automation, observability, and operational readiness while ensuring cycle reliability and governance.

Responsibilities include leading an Application Support & Delivery team, owning overnight processing, directing incident response during major events, managing on-call

Qualifications

• 5+ years progressive, applicable experience with application development tools and processes.
• 2+ years .NET Framework experience.
• 2+ years’ experience utilizing SQL Server.
• Understanding systems development methodology best practices.
• Knowledge of agile methodologies, techniques, and tools; minimum of two years agile experience.
• Experience supporting overnight and on-call processes.
• Policy Administration system experience is a plus.

Responsibilities

• Leads and develops an Application Support & Delivery team responsible for supporting & maintaining critical business applications and operational processes.
• Owns overnight Policy Administration Cycle operations, ensuring nightly processing completes within service levels and coordinating issue resolution.
• Directs response efforts for production incidents, outages, and cycle disruptions; serves as primary coordination during major events.
• Establishes on-call schedules, support rotations, escalation procedures, and after-hours processes to ensure coverage and knowledge sharing.
• Ensures support procedures, runbooks, troubleshooting guides, and recovery plans are maintained and updated.

Skills

5+ years experience

2+ years .NET Framework

2+ years SQL Server

Agile methodologies

Overnight on-call experience

Job description

Homesteaders Life Company is seeking a Manager, IT Application Support – Policy Operations to lead a team of engineers delivering production support and incident management for the Policy Administration Cycle. The role drives automation, observability, and operational readiness while ensuring cycle reliability and governance.

Responsibilities include leading an Application Support & Delivery team, owning overnight processing, directing incident response during major events, managing on-call