Policy Operations Lead — Life Insurance Tech

Ethos; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Ethos, a leading life insurance technology company, is seeking a Senior Policy Operations Lead in the United States to guide a dynamic team and oversee day-to-day operations, driving process improvements across policy administration and carrier interactions.

You will collaborate with product, engineering, compliance, and carrier partners, manage Jira tickets for bugs and improvements, and translate business needs into scalable solutions.

Qualifications

• 5+ years of experience in operations, customer support, customer success, or a related role.

Responsibilities

• Lead a dynamic Policy Operations team and oversee day-to-day operations while driving process innovation.
• Collaborate cross-functionally with product, engineering, compliance, and carrier partners to ensure seamless operations.
• Manage Jira tickets for bugs and improvements, working with engineering to implement solutions.

Skills

Leadership

Process improvement

Analytical mindset

Cross-functional collaboration

Tools

Salesforce

Job description

Ethos, a leading life insurance technology company, is seeking a Senior Policy Operations Lead in the United States to guide a dynamic team and oversee day-to-day operations, driving process improvements across policy administration and carrier interactions.

You will collaborate with product, engineering, compliance, and carrier partners, manage Jira tickets for bugs and improvements, and translate business needs into scalable solutions.