Policy Manager - Product Safety

eBay; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Policy Manager, where you will play a crucial role in maintaining trust in a dynamic ecommerce environment. This position involves collaborating with cross-functional teams to develop and enforce policies that ensure compliance while enhancing the seller experience. You will leverage your expertise in policy management and data analytics to drive impactful strategies that resonate with stakeholders. If you are passionate about creating economic opportunities and thrive in a fast-paced, collaborative setting, this is the perfect opportunity for you to make a significant difference.

Qualifications

• 5+ years in policy or program management, ideally in ecommerce.
• Strong communication skills for presentations and stakeholder engagement.

Responsibilities

• Administer policies and develop strategies to enhance compliance.
• Use data analytics to identify trends and inform business strategies.

Skills

Policy Management

Program Management

Data Analytics

Communication Skills

Ecommerce Knowledge

Education

Bachelor's Degree

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

At eBay, maintaining buyer and seller trust in our marketplace, while ensuring full compliance with applicable laws and regulations, is a top priority. Our team leverages advanced technologies, including artificial intelligence, to enhance policy enforcement by identifying and removing unsafe items and other regulated products. The Policy Manager will be a key part of this team, responsible for administering policies, developing strategies, and overseeing the program's execution towards shared goals. As a Policy Manager, you will work globally, partnering closely with Legal, Product Management, Engineering, and business partners to drive positive impacts on business metrics and operations. You will evaluate in-house and third-party solutions, develop control plans, and engage directly with eBay buyers and sellers through research initiatives and one-on-one interactions.

What you will accomplish:

• Navigate complex catalog conditions, including new releases, recalls, safety notices, and regional variations, to maintain compliance within a dynamic regulatory environment.
• Lead enforcement activities, ensuring program effectiveness through assurance testing and performance metric monitoring.
• Design customer experiences and communications that help sellers achieve compliance, reinforcing eBay's partnership role with sellers.
• Use data analytics to identify compliance trends and patterns, translating insights into actionable recommendations for stakeholders.
• Conduct in-depth analysis of seller behavior and risk exposure to develop strategic enforcement measures.
• Collaborate with cross-functional teams to define metrics and support automation of enforcement actions, driving policy and business decisions.

What you will bring:

• Proven experience of five years or more in policy, program management, or strategy development, ideally within ecommerce.
• Strong understanding of the ecommerce landscape and functional knowledge of the eBay marketplace.
• Excellent communication skills, both oral and written, with the ability to deliver compelling presentations to varied groups.
• Capacity to understand and evaluate customer needs and motivations to inform business strategies, considering end-to-end customer experience.
• Ability and willingness to challenge existing approaches, driving positive culture changes within the team.
• Availability to work in specified locations with potential travel, ensuring engagement with global partners and stakeholders.