Policy Analytics Manager - Data-Driven Ops Leader (Remote)

EquiTrust Life Insurance Company; Des Moines (IA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Paid time off

Parental leave

Hybrid/Remote work options

Early Friday closure

Job summary

EquiTrust Life Insurance Company in Des Moines, IA, seeks a Policy Administration Data and Analytics Manager to lead reporting, analytics, and performance insights for Policy Administration. You will oversee a team, develop reporting strategies, ensure data governance, and deliver actionable insights to support policy issuance, maintenance, servicing, and operations.

This role collaborates with Operations, New Business, Compliance, Technology, Customer Service, Sales, and external partners to

Qualifications

• Minimum 5 years of policy administration or insurance operations experience with a focus on data analysis and reporting.
• Experience developing operational dashboards and managing data workflows.
• Power BI experience required.
• Minimum 3 years of supervisory or people leadership experience.
• Experience within life insurance, annuities, financial services, or other regulated industries preferred.

Responsibilities

• Lead, coach, and develop a team of data analysts and associates.
• Manage team performance, workload prioritization, hiring recommendations, and professional development activities.
• Oversee the design, automation, enhancement, and maintenance of operational dashboards and reporting solutions.
• Ensure reporting metrics accurately reflect policy activity, workflow volumes, capacity, and performance trends.
• Review and validate reporting outputs for accuracy, consistency, and usability.
• Analyze policy administration data to identify trends, risks, variances, and process improvement opportunities.
• Translate analytical findings into actionable business recommendations.
• Support audits, compliance initiatives, and regulatory reporting requirements.
• Establish and maintain data governance and data quality processes.
• Lead reporting and analytics efforts supporting IVR, Contact Center, and client-facing website operations.
• Monitor digital self-service adoption and identify opportunities to improve customer experience and operational efficiency.
• Partner with business stakeholders to gather requirements and deliver meaningful reporting and insights.
• Provide leadership with ad hoc analyses and strategic recommendations to support decision-making and operational planning.
• Support departmental and company initiatives as needed.

Skills

Power BI

Tableau

Looker

SQL

Excel

Salesforce

HubSpot

Marketo

Leadership

Stakeholder management

Communication

Education

High School Diploma

Bachelor's degree in Business, Marketing, Statistics, Data Science, Data Analytics, or a related field

Tools

Power BI

Tableau

Looker

SQL

Excel

Salesforce

HubSpot

Marketo

Job description

EquiTrust Life Insurance Company in Des Moines, IA, seeks a Policy Administration Data and Analytics Manager to lead reporting, analytics, and performance insights for Policy Administration. You will oversee a team, develop reporting strategies, ensure data governance, and deliver actionable insights to support policy issuance, maintenance, servicing, and operations.

This role collaborates with Operations, New Business, Compliance, Technology, Customer Service, Sales, and external partners to