Senior Performance Analyst: Data-Driven Ops Insights

Physicians Mutual Insurance Company, Inc.; Omaha (NE); On-site; USD 85,000 - 120,000; Full time

Job summary

Physicians Mutual Insurance Company, Inc. seeks a Senior Performance Analyst to shape the Policyowner Services analytics program. You will transform data into actionable insights, build dashboards, and drive data-driven decisions that improve customer experience and service quality.

You will collaborate with operational leaders, develop reporting solutions, and communicate findings to both technical and non-technical audiences while advancing continuous improvement across the organization.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics or related field.
• 4–7 years of data analysis, performance analytics, BI or operational reporting.
• Experience translating data into business recommendations.
• Advanced Excel skills for data analysis and reporting.
• Experience with BI/visualization tools such as Tableau, Power BI.
• Strong analytical, problem-solving and root cause analysis abilities.
• Excellent communication and ability to present insights to diverse audiences.
• Ability to manage multiple priorities independently.

Responsibilities

• Analyze operational performance data to identify trends, drivers and improvement opportunities.
• Conduct root cause analysis and provide actionable recommendations.
• Build and maintain dashboards, reports and data visualizations using Tableau, Power BI and similar tools.
• Partner with leaders and cross-functional teams to communicate insights and support continuous improvement.

Skills

Analytical skills

Root cause analysis

Communication skills

Independent work

Education

Bachelor's degree in Business/Finance/Economics/Statistics/Data Analytics or related field

Tools

Tableau

Power BI

SQL

Excel

Job description

Physicians Mutual Insurance Company, Inc. seeks a Senior Performance Analyst to shape the Policyowner Services analytics program. You will transform data into actionable insights, build dashboards, and drive data-driven decisions that improve customer experience and service quality.

You will collaborate with operational leaders, develop reporting solutions, and communicate findings to both technical and non-technical audiences while advancing continuous improvement across the organization.