Policy Analyst

City of New York; New York (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

ADMIN TRIALS AND HEARINGS is seeking a College Aide to document current operational policies and procedures within the Administration division. The role offers exposure to procurement, budget, data analytics, HR recruitment, timekeeping, payroll, facilities, and security management.

The ideal candidate will demonstrate strong listening, writing, and communication skills, with the ability to keep SMEs focused on end-to-end workflows and produce clear documentation for internal use.

Qualifications

• Enrollment in college or graduate school is required for Assignment Levels I-III.
• IT-related coursework with 9 credits is required for Assignment Level II/III.
• Appointments for Level III involve the Technology Steering Committee.

Responsibilities

• Document current operational policies and procedures.
• Support procurement, budget, data analytics, HR recruitment, timekeeping, payroll, facilities, and security.
• Interview SMEs to map workflows and ensure clear written outputs.
• Maintain concise, well-structured process documentation.

Skills

Customer relationship management

Written communication

Verbal communication

Policy documentation

Process management software

Microsoft Visio

Education

College/graduate school matriculation

IT-related coursework with 9 credits

Tools

Microsoft Visio

Job description

ABOUT OATH: The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding more than 250,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION: The Administration division of OATH requires assistance in documenting current operational policies and procedures. The Policy Analyst will gain valuable, applicable experience in process documenting these internal operations within the Administration team and give the chance to provide input into internal policy and operational procedure development. Doing so will expose the intern to various operations withing functions of procurement, budget, data analytics, human resources recruitment, timekeeping, payroll, facilities, and physical security management.

The entire policy analysis documentation cycle will require strong listening skills, logical thinking, empathy, and the ability to communicate in simple writing. The ideal candidate will be able to keep the interviewed subject matter expert focused on the entire workflow and possess excellent communication, writing, and documentation skills.

COLLEGE AIDE (ALL CITY DEPTS) - 10209

Minimum Qualifications

For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

• Preferred majors include Public Administration, Public Policy, Technical Systems Engineering, Business Management, Project Management, or any similarly skilled type major
• Excellent customer or relationship management skills
• Excellent written communication and documentation skills
• Excellent communication skills with professionals of highly complicated procedures.
• Familiarity with policy and procedure documentation in civilian or military organizations experience a plus
• Outstanding proficiency in Microsoft Visio or other process management software.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.