Policy Administration & Insurance Operations Manager

SaidGig; New York (NY); Remote; USD 83,000 - 166,000; Part time

Benefits offered by this job

Remote work

Onboarding bonus

Job summary

SaidGig is seeking a part-time specialist to help train AI systems on the insurance policy lifecycle, using hands-on operations expertise.

You will design scenarios, create instructions, and evaluate AI outputs, providing feedback to improve accuracy. This remote role supports candidates in the United States, Canada, or the United Kingdom. Minimum 20 hours per week, onboarding about 10 hours.

Qualifications

• Minimum 2 years of experience in policy administration or related field.
• Understanding of the policy lifecycle from intake to renewal.
• Hands-on experience with policy administration systems or QA processes.
• Ability to translate policy requirements into precise operational steps.
• Excellent written communication and process discipline.

Responsibilities

• Design realistic scenarios covering policy lifecycle events and servicing steps.
• Create processing instructions, transaction reviews, and operating quality checks.
• Develop high-quality reference responses reflecting insurance operations practice.
• Evaluate AI-generated outputs using structured rubrics for accuracy and completeness.
• Provide written feedback to improve AI model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Underwriting operations

Quality assurance

Process documentation

Attention to detail

Job description

Help train advanced AI systems to reason accurately about the insurance policy lifecycle. This role draws on hands-on insurance operations expertise to create realistic servicing scenarios, assess AI outputs against established procedures, and provide feedback that improves operational accuracy.

Key Responsibilities

• Design realistic scenarios covering application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Develop high-quality reference responses that reflect experienced insurance operations practice.
• Evaluate AI-generated responses using structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify errors such as incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback used to improve AI model behavior.
• Participate in onboarding office hours and calibration sessions.

Qualifications

• At least 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understanding of the policy lifecycle, from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and close attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Preferred Qualifications

• Experience across multiple property and casualty lines or insurance platforms.
• Experience with billing, premium audits, producer licensing, or forms management.
• Experience implementing or testing a policy administration system.
• A Lean, Six Sigma, project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

Work Terms

Remote role open to candidates in the United States, Canada, or the United Kingdom.

Minimum commitment of 20 hours per week, with 40 or more hours preferred.

Work begins immediate, and applications are reviewed on a rolling basis.

Complete the onboarding process, estimated at approximately 10 hours, to begin hourly work.

Compensation

A flat $800 is paid upon successful completion of onboarding.

Following successful onboarding, compensation is $80 per hour.