Police Telecommunicator (POOLED POSTING)

UNCW; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Job summary

UNCW Police Department seeks a Public Safety Telecommunicator at the Metropolitan rate to join the Communications Center. The position supports field personnel and public safety operations, coordinating radio, phone lines, and NCIC terminals.

Shifts rotate including weekends and holidays, and the role requires timely, precise typing and calm under pressure. Candidates must have a high school diploma or equivalent, DCI operator certification (or able to obtain within 45 days), and Basic

Qualifications

• High School diploma or equivalent required and a demonstrated ability to perform the work.
• DCI operator certification or ability to achieve within 45 days of employment.
• Basic Telecommunicator Certification or ability to achieve within one year of employment.

Responsibilities

• Monitor and operate all communications equipment; maintain contact with field personnel and other law enforcement agencies via radio, phone lines, and DCIC terminals.
• Rotate shifts including weekends and holidays as scheduled.
• Provide administrative support and ensure accurate reporting and Clery Act compliance.

Skills

Typing skills

Education

High School diploma or equivalent

DCI operator certification (or ability to obtain within 45 days)

Basic Telecommunicator Certification within 1 year

Job description

Please see Special Instructions for more details.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.
Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life—creating a workplace where you can thrive both personally and professionally.
As a member of the Seahawk community, you’ll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Recruitment Range

Recruitment Range $44,430 - $49,367

Recruitment Range Details

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate’s education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number

Vacancy Number S02944

Position Title

Position Title Public Safety Telecommunicator-Metropolitan Rates

Working Title

Competency Level Advanced

Home Department

Home Department University Police - 35340

Primary Purpose of Organizational Unit

The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of two divisions – Support and Operations. The officers who staff these divisions are duly sworn, certified, armed, and empowered with the same authority as other local law enforcement officers in the State of North Carolina as regulated by the North Carolina Department of Justice.
Telecommunicators, program managers, and command-level personnel provide administrative support for the various divisions. The department also employs full-time and part-time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.

College

College Business Affairs - 350 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research, and service. UNCW is distinguished by its commitment to putting students first, supporting world-class faculty and staff, delivering transformative learning experiences, and leveraging its unique proximity to the ocean. Recognized nationally for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and reflects emerging industries and interdisciplinary innovation.
A public institution with nearly 20,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s first bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
Founded as Wilmington College in 1947, UNCW moved to its present location in the heart of New Hanover County in 1961. The 660-acre campus is only minutes from Wrightsville Beach and historic downtown Wilmington and features Georgian architecture and designated conservation areas. Wilmington International Airport ( ILM ) provides commercial air service to cities both domestic and abroad and is just six miles from the UNCW campus.
UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Location of Workplace Main UNCW Campus

Brief Summary of Work for this Position

The primary purpose of this Telecommunicator position is to work within the Communications Center of the UNCW University Police Department. Rotating shifts (weekends/holidays included as they fall within the schedule) are required. Monitoring and operation of all communications equipment maintaining contact with all field personnel and other enforcement agencies by means of radio, phone lines, and Division of Criminal Information terminals. Keeping the steady flow of communication between the general public, department employees, and other law enforcement agencies.
This position is designated as a Campus Security Authority in accordance with the Jeanne Clery Campus Safety Act (Clery Act). This position will be required to complete annual training about reporting responsibilities and report Clery crimes that occur within one of three categories of properties: On-Campus property, Non-Campus Property, or Public Property.

Minimum Education and Experience Requirements

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred education, professional skills and experience

Previous experience as a Telecommunicator or work in a related field where radio systems and telephones are utilized simultaneously. Preferred familiarity with working in a law enforcement or similar setting, in particular the dispatch aspect. Possess the skills and willingness to communicate and positively interact with the public. Having quick and precise typing skills is essential to be able