Public Safety Telecommunicator - Advanced

The University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 39,000 - 50,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking two Public Safety Telecommunicators to operate the Emergency 9-1-1 Communications Center around the clock. You will prioritize, process, and relay information to law enforcement and emergency response teams, ensuring rapid and accurate support.

Ideal candidates will handle high-pressure situations, maintain calm communication, and work rotating evening and night shifts.

Qualifications

• High School diploma required with ability to work under pressure.
• Certification as a Division of Criminal Information (DCI) computer operator or ability to achieve within 45 days.
• Basic Telecommunicator Certification may be required within one year of employment.

Responsibilities

• Dispatching operations for emergency and non-emergency assistance to campus and surrounding agencies.
• Coordinate maintenance requests and on-call trades during public health emergencies.
• Serve as a 24/7 point of contact while university operations may be suspended.

Skills

Work under pressure

Attention to detail

Team coordination

Education

High School diploma

DCI computer operator certification or ability to obtain within 45 days

Basic Telecommunicator Certification within 1 year

Job description

Posting Information

Department: UPD Police-234401

Career Area: Police/Security

Is this an internal only recruitment?: No

Posting Open Date: 08/11/2026

Application Deadline: 11/09/2026

Position Type: Permanent Staff (SHRA)

Position Title: Public Safety Telecommunicator - Advanced

Salary Grade Equivalent: NC05 / GN08

Working Title: Public Safety Telecommunicator

Position Number: 00061602, 00034358

Vacancy ID: P021288

Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent

Hours per week: 40

Work Schedule

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change).

Work Location

Chapel Hill, NC

Position Location

North Carolina, US

Hiring Range

$39,000 - $50,000

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Position Summary Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

Professional Training and Perks

• UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
• exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.

Primary Purpose Of Organizational Unit

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both (2) positions: 00061602 and 00034358.

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions.

Responsibilities

• Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies.
• Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency.
• Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education And Experience Requirements

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Management Preferences

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Special Physical/Mental Requirements

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements

• Evening work
• Evening work occasionally
• Night work
• Night work occasionally
• Overtime
• Overtime occasionally
• Rotating shifts occasionally
• Shift work
• Shift work occasionally
• Valid NC Driver’s License
• Weekend work
• Weekend work occasionally

Quick Link

https://unc.peopleadmin.com/postings/323796

Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.