Public Safety Telecommunicators (Temporary) 2026 - 2027

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 21,000 - 23,000; Part time

Job summary

University of North Carolina Pembroke is seeking Temporary Public Safety Telecommunicators for 2026–2027. The role supports campus safety by answering calls, relaying critical information to officers, monitoring CCTV, and maintaining logs.

Responsibilities include prioritizing emergencies, coordinating responses, and assisting walk-ins. Requires a high school diploma or GED, valid NC driver’s license, and NC DCI certification within 90 days. Hours range up to 32 per week with rotating shifts.

Qualifications

• High School diploma or GED required.
• Must obtain NC DCI Certification within 90 days of work.
• Valid NC driver’s license.
• Ability to work a rotating shift; 0–32 hours per week.

Responsibilities

• Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.
• Answer calls via radio, telephone, emergency lines, alarm panels, and in person; relay information to officers.
• Maintain accurate daily logs of all Police & Public Safety Department activities.
• Monitor campus CCTV and emergency notification kiosks; prioritize calls and initiate appropriate responses.
• Provide information to campus visitors and walk-ins; assist after normal business hours.
• Perform clerical duties as needed and support other Public Safety functions.

Skills

Communication

Multi-tasking

Computer skills

Decision making

Education

High School diploma or GED

Tools

DCI terminal

Two-way radios

Police consoles

Job description

Public Safety Telecommunicators (Temporary) 2026 - 2027

Public Safety Telecommunicators (Temporary) 2026 - 2027

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.

Position Details

Division Finance and Administration Department Police & Public Safety

Working Title: Temporary Dispatchers 2026 - 2027

Vacancy Type: Part-Time Temporary Min T/E

Requirements: High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Must have valid NC drivers license and obtain North Carolina DCI Certification within 90 days of work.

FTE: 0.5

Recruitment Range: $15 - $17 depending on qualifications

Anticipated Hiring Range: $15 - $17 depending on qualifications

Number of vacancies: 5

Position #: SHUR04

FLSA Status

Months per year: 12

Work Schedule: e.g. 8-5 0 - 30 hours per week, flexible schedule

Work Schedule Type: Rotating Shift

Primary Purpose of Organization Unit: To ensure preservation of peace and public safety through various methods of providing and teaching work - shops to the campus community along with the enforcement of local policy, state and federal laws and by providing support and assistance to the Cam

Primary Purpose of Position: The responsibilities of the Telecommunications Operator include but not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person to person contact; providing general campus directions and information to visitors. Telecommunications are responsible for documentation of all activity related to UNC Pembroke Police Department regardless of its nature. Work involves receiving emergent and non-emergent calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel,police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multi-task and to remain calm and composed in high-stress situations. Positions maintain confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. Positions may require shift, weekend, holiday and/or overtime work. Job Description Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.

Telecommunicator must remain cognizant of pending calls and priorities, and be aware of the status and location of on-duty personnel at all times.

Monitor activities on campus by viewing the University closed circuit camera system and receiving notification from the emergency notification kiosks, answer emergency and non-emergency calls, assess the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus. Determine prioritization of calls when necessary and insure the proper response is initiated.

Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.

Maintain knowledge of all communications equipment and the skills in operation of such including Emergency and non-emergency phones, Closed Circuit Television Monitoring equipment and its maintenance and operation. Troubleshoot equipment malfunctions and make timely and appropriate notification of systems issues and submit repair work orders as necessary.

Provide an information point after normal business hours for University related questions. Provide assistance to walk-ins requesting assistance.

Employees may occasionally serve as receptionist and perform various other clerical duties. Other related duties may be assigned as necessary.

• Ability to speak concisely and distinctly.
• Ability to efficiently receive and transmit messages while working under pressure.
• Ability to proficiently use a computer and keyboard to input information in a timely manner.
• Ability to make quick decisions while working under pressure.

Communication skills are critical in handling citizen complaints and receiving pertinent information by telephone. Must be able to maintain knowledge of the following in order to carry out assigned duties:

• Federal Communication Rules and Regulations
• State Law
• UNCP Policy and Procedures
• Criminal Information and Identification Section Rules and Regulations

Employee must know how to direct police, emergency/or other personnel to all locations on campus.

Applicant will be required to successfully complete all required to: obtain DCI terminal operator certification, complete required basic telecommunicator training, complete all departmental training requirements related to telecommunications duties and equipment, and all annual in-service training.

These are temporary part-time positions. The hours for the positions may range from 0 - 32 hours per week, depending on department needs. Varied schedule, to include days, nights, weekends, holidays, split shifts. ( We may wish to work an employee regular full-time hours, if needed.)

Management Preference DCI / NCIC certification preferred Lic or Certification required by statute or regulation Valid Driver's License, DCI operator certification