Police Records Technician

City of Durango; Colorado; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive insurance

Paid time off and holidays

Retirement plan

Life insurance

FMLA

Wellness program

Free transit pass

Learning and development

Volunteer time off

Job summary

City of Durango seeks a Police Records Technician to process and maintain police records, respond to information requests, and support CORA compliance. The role includes training on CCIC/NCIC systems and NIBRS reporting, with opportunities for growth based on performance.

The position requires a high school diploma or GED and at least two years of clerical experience. The department emphasizes teamwork and accurate, professional recordkeeping to serve the community.

Qualifications

• Requires high school diploma or GED and clerical experience preferred.
• Must be proficient with data handling, accuracy, and reporting.
• Familiarity with public records requests and basic records management is a plus.

Responsibilities

• Query CCIC/NCIC databases for records as needed.
• Compile and file incident reports, memos, and analyses.
• Respond to CORA requests with appropriate redactions and accuracy.
• Maintain NIBRS statistics and assist with recordkeeping improvements.
• Assist staff and public with record checks and fee collection.
• Prepare and summarize police record data and reports.
• Answer non-emergency calls and assist visitors at the front desk.

Skills

Data entry

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

City of Durango’s Trail to Excellence

Join the Durango Police Department, a team committed to serving our diverse community with respect, dignity, and integrity. We are seeking a Police Records Technician to process and maintain police department records. In this position, you will respond to information requests from municipal courts, district courts, and the public in accordance with the Colorado Open Records Act (CORA). Beyond standard administrative duties, this role directly supports our operations to reduce crime and enhance quality of life in Durango.

The Durango Police Department trains, educates, and invests in team members across all levels of our organization. Upon hire, we will facilitate your certification and training in:

• CCIC/NCIC Criminal Justice Information Computer Systems
• National Incident-Based Reporting System (NIBRS)
• Crisis Intervention Team (CIT) training

The starting pay for this position is $21.81 per hour, with opportunities for growth up to $30.54 per hour based on long-term growth and performance within the role.

The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city’s mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city’s strategic plan.

As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You’ll be part of a system that values collaboration, innovation, and results.

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve.

What You’ll Do in This Role:

• Query Colorado and National Crime Information Center (CCIC/NCIC) databases for arrest warrants, stolen property, missing persons, and other sensitive law enforcement information
• Compile, edit, and file various police records, including incident and arrest reports, citations, memos, financial records, and crime analysis materials
• Respond to open records requests by reviewing and redacting sensitive information in compliance with CORA regulations
• Maintain accurate statistics for the National Incident-Based Reporting System (NIBRS)
• Audit and enhance department recordkeeping and information-sharing practices to improve local crime analysis and investigations
• Assist department personnel and members of the public with record checks, fee collection, and the dissemination of reports and department policies
• Compile and summarize police record data, including serious crime offenses, stolen vehicles, booking sheets, and statistical reports
• Answer non-emergency telephone calls and assist visitors at the front service window

You Have:

• A high school diploma or GED equivalent.
• A minimum of two years of general clerical experience. Law enforcement setting preferred.

You Will Succeed in This Role If You:

• Enjoy working with data, staying organized, and keeping detailed records up to date
• Build positive interactions with visitors and communicate well across all levels of the organization
• Feel confident using Microsoft Office programs and adapting to new digital tools
• Can write clean, professional messages and put together basic written reports

Disclaimer:

This role may involve exposure to graphic or unsettling content, including detailed reports and materials from active criminal investigations. Applicants must be comfortable reviewing and managing this material with ongoing professionalism and composure.

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance
• Ample personal time off (PTO) and 11 paid holidays
• 401(a) retirement plan and optional deferred compensation plan
• Basic life insurance and accidental death & dismemberment (AD&D) coverage
• Long-term disability coverage
• Paid Family and Medical Leave (FMLA)
• Commitment to employee wellness:
• Access to Employee Assistance Program (EAP)
• Resiliency Program: Offers guidance, coaching, and confidential support for mental well-being. Earn 8 hours of PTO for each bi-annual counseling session attended.
• Free access to Durango Community Recreation Center and Chapman Ice Rink and Ski Area
• Participation in holistic Employee Wellness Program
• Free transit pass and family member discounts
• Reimbursement for job-related classes to foster continuous learning
• Sixteen hours of volunteer time off per year to support local non-profit organizations

Belong at the City of Durango:

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.