Police Records Tech - Entry-Level, Flexible Shifts

City of Santa Rosa, CA; Santa Rosa (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Bilingual pay

Public Service Loan Forgiveness

Job summary

City of Santa Rosa seeks an entry-level Police Technician to support the Records Bureau. You will handle public inquiries, assist with crime reporting and data entry, and support the front counter at Police Headquarters.

The role emphasizes accuracy, discretion, and customer service in a high public-contact environment. The position involves learning multiple records systems, contributing to case files, and supporting investigations while providing information on laws and department procedures.

Qualifications

• Experience - One year of experience in a high public contact work environment, preferably in a law enforcement agency.
• Education - Equivalent to completion of the twelfth grade.
• Course work in law enforcement is desirable.

Responsibilities

• Receive information from the public regarding crimes in person at a reception counter and over the telephone.
• diffuse difficult situations and resolve minor disputes verbally.
• initiate police reports as appropriate per established policy both in person and over the phone.
• review and approve citizen crime reports.
• provide information to the public regarding California and Municipal laws and Police Department and Justice system procedures.
• answer non-emergency Police Department telephones.
• collect, process, and account for appropriate fees for a variety of fee-based services.
• operate a variety of computers and software.
• train new personnel and document training progress.
• activate the CityWatch system upon internal request.

Education

High school diploma or equivalent

Law enforcement coursework desirable

Job description

City of Santa Rosa seeks an entry-level Police Technician to support the Records Bureau. You will handle public inquiries, assist with crime reporting and data entry, and support the front counter at Police Headquarters.

The role emphasizes accuracy, discretion, and customer service in a high public-contact environment. The position involves learning multiple records systems, contributing to case files, and supporting investigations while providing information on laws and department procedures.