Records & Public Information Specialist

South Sound 911; Tacoma (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

South Sound 911 is seeking a Records/Front Desk Clerk to perform specialized work with police reports, licenses, fingerprints, and public inquiries. The role involves data entry in RMS, background checks, and coordination with law enforcement agencies in a fast-paced environment.

The position requires strong communication skills, discretion with confidential information, and the ability to multitask across procedures and systems.

Qualifications

• Fluent English with ability to interpret complex rules and procedures.
• Ability to handle confidential information.
• Proficiency with Microsoft Office and database applications.
• Strong problem-solving and independent judgment.
• Good time management and organization.
• Willingness to travel to other local locations as needed.

Responsibilities

• Assist the public at the front counter by phone, email or in person with requests for reports and licenses.
• Enter and manage records in the RMS and ensure accuracy.
• Query and update criminal justice information across local, state, and national databases.
• Process background checks and bookings and provide information to agencies.
• Provide training and orientation to staff and cooperate with others.
• Testify in court as required.
• Maintain documentation and support continuity of operations.
• Follow procedures for issuing permits, licenses and collecting fees.

Skills

Public service experience

Fluent English

Education

High school diploma or equivalent

Tools

Microsoft Office

Database applications

Communication systems

Job description

South Sound 911 is seeking a Records/Front Desk Clerk to perform specialized work with police reports, licenses, fingerprints, and public inquiries. The role involves data entry in RMS, background checks, and coordination with law enforcement agencies in a fast-paced environment.

The position requires strong communication skills, discretion with confidential information, and the ability to multitask across procedures and systems.