Police Records Specialist II

The City of Fort Worth; Fort Worth (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Police Department Records Division is seeking a Customer Service Representative II to provide accurate records to the public, department, and requesting agencies in a timely and professional manner.

The role involves assisting with offense and accident records, handling Public Information Requests, and serving as a PRMC liaison. Candidates must pass CJIS background checks, drug screening, and a polygraph. Strong customer service and clerical skills are essential.

Qualifications

• High school diploma or GED.
• Two (2) years of responsible customer service and clerical experience
• Valid driver’s license.
• Drug Screen, Polygraph, CJIS fingerprint background check

Responsibilities

• Assist the general public, City departments, and State, Federal, and other law enforcement agencies with offense and accident records
• Respond to customer inquiries and complaints in a timely and efficient manner by following established policies and procedures, as well as state and federal laws governing offense and accident records
• Receive and process Public Information Requests using Freedom of Information Act software, in accordance with State of Texas laws and Records and Information Management Division standards and procedures
• Perform duties of Police Records Management Center (PRMC) Liaison, including receiving, releasing, and destroying records in accordance with Texas State Library and Records Information Management guidelines; schedule appointments for records services. This duty requires the ability to lift boxes weighing up to 30 lbs. At times, intake or destruction of approximately 25 to 170 boxes may be required
• Receive calls for service from the public, other law enforcement agencies, and state and federal agencies
• Assist citizens at the Customer Service window with service requests
• Perform cashier duties related to receiving and making change for revenue

Skills

Customer service

Clerical experience

Communication

Education

High school diploma or GED

Job description

The City of Fort Worth Police Department Records Division is seeking a Customer Service Representative II to provide accurate records to the public, department, and requesting agencies in a timely and professional manner.

The role involves assisting with offense and accident records, handling Public Information Requests, and serving as a PRMC liaison. Candidates must pass CJIS background checks, drug screening, and a polygraph. Strong customer service and clerical skills are essential.