Police Records Support Specialist II

cityoffortworth; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Customer Service Representative II in the Police Department Records Division. You will provide accurate records and data to the public, departments, and agencies, ensuring timely and courteous service and adherence to records laws.

Responsibilities include processing FOIA requests, managing PRMC duties, handling inquiries, cashiering, and maintaining secure records storage. Evening/weekend work may be required.

Qualifications

• High school diploma or GED required.
• Two years of responsible customer service and clerical experience.
• Valid driver's license and CJIS/Fingerprint checks as required.

Responsibilities

• Assist the public, City departments, and law enforcement with offense and accident records.
• Respond to inquiries and complaints following policies and state/federal laws.
• Process Public Information Requests using FOIA software per Texas laws.
• Serve as PRMC liaison handling records intake, release, and destruction.
• Answer calls, assist at the window, and perform cashier duties.

Skills

Customer service

Clerical experience

Bilingual English/Spanish

Education

High school diploma or GED

Job description

The City of Fort Worth is seeking a Customer Service Representative II in the Police Department Records Division. You will provide accurate records and data to the public, departments, and agencies, ensuring timely and courteous service and adherence to records laws.

Responsibilities include processing FOIA requests, managing PRMC duties, handling inquiries, cashiering, and maintaining secure records storage. Evening/weekend work may be required.