Police Records CSR II - Public Records & Support

City of Fort Worth

Fort Worth (TX)

On-site

USD 25,000 - 32,000

Full time

11 hours ago

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Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Police Department Records Division is hiring a Customer Service Representative II to provide accurate records and data to the public, department, and agencies, ensuring timely and courteous service through the PRMC. The role requires a high school diploma, 2 years of customer service/clerical experience, a valid driver’s license, and CJIS background checks; bilingual English/Spanish is preferred.

Evening/weekend availability may be required.

Qualifications

High school diploma or GED required.
Two years of responsible customer service and clerical experience.
Valid driver’s license and CJIS background check.
Drug screen and polygraph required.

Responsibilities

Assist the general public, City departments, and other agencies with offense and accident records.
Respond to inquiries and complaints in a timely, courteous, and efficient manner per policies and laws.
Process Public Information Requests using FOIA software per Texas laws.
Serve as PRMC liaison: receive, release, and destroy records per guidelines; lift boxes up to 30 lbs.
Take customer calls, assist at service window, and perform cashier duties related to revenue.