Police Records Assistant - Part-Time

City of St. Charles; St. Charles (IL); On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

Pension plan (IMRF)

457 deferred compensation

Paid holidays

Job summary

The City of St. Charles Police Department seeks a competent, customer service oriented assistant to staff the Police Records front desk. This part-time role supports inquiries, projects, and tasks with a strong emphasis on accuracy and discretion.

You will work Monday through Friday, 4:30 pm to 9:30 pm, for 25 hours weekly, with no health insurance eligibility. Responsibilities include greeting the public, handling inquiries, processing payments, and supporting officers and other agencies.

Qualifications

• High school diploma or equivalent.
• One year of receptionist or administrative experience.
• Fluency in Spanish is a plus.
• Ability to communicate effectively and tactfully and maintain composure in stressful situations.
• Operate a variety of computer systems, software programs, and applications to perform data entry.
• LEADS authorization, or able to obtain within six months.
• Background investigation and drug screen process will be completed if selected.

Responsibilities

• Greet and assist citizens and visitors at the Police Records front desk, answer inquiries or refer as appropriate.
• Receive citizen complaints and initiate efficient responses.
• Use department procedures and computer systems to perform clerical tasks and assist the public, officers, and other agencies.
• Accept cash payments and issue receipts accurately.
• Monitor department surveillance, intercom and security systems.
• Occasionally cover other shifts to ensure office coverage.

Skills

Customer service

Communication

Spanish (optional)

Data entry

Education

High school diploma or equivalent

Tools

LEADS authorization (within 6 months)

Job description

The St. Charles Police Department seeks to hire a competent, dedicated, customer service focused assistant to staff the Police Records front desk. Responsible for a variety of administrative and customer service tasks at the Police Records front desk. Assists with inquiries, projects, and tasks as requested or assigned. This part-time position works Monday - Friday 4:30 pm - 9:30 pm, 25 hours per week. This is a set schedule and will not change. Please do not apply unless you are committed to working these days/hours and understand that the position is NOT eligible for health insurance.

• Welcome citizens and visitors by greeting them, in person or on the telephone, and answer or refer their inquiries appropriately.
• Receive citizen complaints and take appropriate action to initiate an efficient response. This includes handling after-hours non-911 emergency callouts for City staff to respond to a variety of situations.
• Utilize written procedures and department computer systems to make inquiries, perform miscellaneous clerical functions, and assist the public, officers, and other law enforcement agencies.
• Accept various cash payments and issue receipts with accuracy.
• Monitor department surveillance, intercom, and security system.
• Applicants may occasionally work alone in the office and should have flexibility to cover other shifts when needed to provide office coverage.

• High school diploma or equivalent.
• One year of receptionist or administrative experience, prior police experience is a plus.
• Fluency in Spanish is a plus.
• Ability to communicate effectively and tactfully and maintain composure in stressful situations.
• Operate a variety of computer systems, software programs, and applications to perform data entry.
• LEADS (Law Enforcement Automated Data System) authorization, or able to obtain within six months.
• Perform duties with initiative, good judgment and resourcefulness.
• If selected, successful completion of a background investigation, to include fingerprinting, and drug screen.

Starting pay is $29.26/hr. This part-time position is pension qualified with the Illinois Municipal Retirement Fund (IMRF) and eligible for the 457 deferred compensation plan and paid holidays. Part-time employees are not eligible for health insurance. To see what it is like to work for the City of St. Charles check out our YouTube Channel.

The City of St. Charles is an Equal Opportunity Employer.